Melissa Gamboa Email & Phone Number

Indianapolis, Indiana, United States

Lombard, Illinois, United States

✔️Over 20 years of experience in Mortgage Lending, driving operational excellence, compliance, and managing daily mortgage loan operations from processing through funding.✔️Thrived as part of the senior leadership team making vital contributions to Asset and Liability Management Committee (ALCO), supporting asset growth year-over-year growth despite market challenges, staff mentoring and developing, with two mentees receiving promotions and earning various accolades/commendations.✔️Cultivated a collaborative team approach by developing strong successful partnerships with management, employees, credit union staff, and external business partners.✔️Examined process and underwriting data to continually improve efficiencies, performance and support for excellent member service goals.✔️Overachieved on goals while staying informed of laws and regulations, maintaining the credit union’s secondary market sales eligibility status, as well as superior loan quality and service level expectations.

Chicago, Illinois, United States

✔️Utilized strong oral and written communication skills to improve methods to manage loan pipelines and client relationships, increasing average satisfaction ratings by 20%.✔️Successfully managed a large complex loan portfolio of high to ultra-high net worth clients, ensuring efficient loan processing and maintaining high loan quality.

Wealth Management: Private Bank Operations Team Manager ✔️Provided a consistently exceptional client experience for high-profile and high-net-worth clients, earning a reputation for excellent communication and interpersonal skills.✔️Collaborated on special projects due to industry expertise, including training new offshore international team offices, document creation, and policy development, impacting millions in new revenue. ✔️Oversaw 8 analysts and received praise for strong leadership acumen.✔️Achieved a <30-day average turnaround time for purchases and refinances, using approaches that were recognized and scaled to multiple regions.

Greater Chicago Area

✔️Orchestrated operations and activities for high-net-worth client private banking products, conducting in-depth research to remain current on emerging industry standards.✔️Delivered on strict pipeline deadlines and daily loan deadlines for high-net-worth clients, outpacing monthly goals and ranking among the top of all staff in the department.✔️Received recognition for resolving problems and issues prior to closing, leveraging research and an excellent attention to detail. Coached new hires on mortgage operations.

Greater Chicago Area

Oak Brook, Illinois

✔️Owned a complex underwriting process, including underwriting quality, portfolio administration, and credit quality, maintaining clear and consistent communication with stakeholders.✔️ Underwrote and managed a record 500+ portfolio loans while mitigating risk. ✔️ Managed monthly average pipeline of 60+ loans, consistently meeting monthly closing and underwriting goals across portfolios as well as FHA / VA loan types.

Oak Park, Illinois

✔️Developed and managed strong client relationships, resulting in a 25% increase in account retention. ✔️Successfully generated new accounts and loans through referrals, business calls, and community involvement, leading to a 40% increase in client base and deposits.

(Formerly Washington Mutual Bank)

✔️Successfully managed and maintained borrowing relationships, leading to the generation of $7M in new business and the origination of $13.5M in retail home lending.✔️Developed new business and prospects through referrals, business calls, and community involvement, contributing to the overall growth of the company. ✔️Analyzed customers' financial/credit data, structured, and negotiated loan transactions, resulting in the closing and funding of a record $40M+ in partnership with a senior loan consultant.

Bachelor Of Science - Bs, Business Administration And Management, General

Technical Management with a specialization in Business Intelligence and Analytics Management

Bachelor'S Degree, Administration Of Justice