Mel Goetze Email & Phone Number

Darwin, Northern Territory, Australia

Darwin, Northern Territory, Australia

The purpose of the Business Integration function is to drive a culture and practice of excellence throughout our entire ICT, increasing customer satisfaction and improving organisation relationship in a sustainable way. • Drive the deployment of future state plans, strategies, cross-functional processes and the establishment of uniform policies and procedures. • Lead Customer Satisfaction survey, by communication, analysis, road map and improvement of 10% annually • Support in… Show more The purpose of the Business Integration function is to drive a culture and practice of excellence throughout our entire ICT, increasing customer satisfaction and improving organisation relationship in a sustainable way. • Drive the deployment of future state plans, strategies, cross-functional processes and the establishment of uniform policies and procedures. • Lead Customer Satisfaction survey, by communication, analysis, road map and improvement of 10% annually • Support in creating Organisation procedures for ease of doing business with Service Managers and Senior Manager • Business rules development with customer centric approach, consolidation of forms, proposing automation • On-boarding off-Boarding, VIP, Exception process, Service Catalogue management process • Work diligently to enhance and improve business processes via regular feedback from employees and business • Enhance Customer Centric process, Concierge support for EUC, proactive management for End of Life, End of Support • Lead self-assessments, monitor assessment outcomes and corrective action plans, and impact on business results • Coach and mentor other functions (EHS (Environment, Health and Safety), Production etc.) in root cause analysis and problem solving tools / methods (Six Sigma, DMAIC (Define, measure, analyse, improve and control) etc.). • Customer excellence projects by analysing trends within the business (outage, technology) • Develop and communicate training and documentation for end users and team members for new projects and processes • Negotiate contracts with software and service providers including NTG • Acts as a subject matter expert for the site, coaching others in the philosophy, methods, tools and techniques of process improvements, to enhance the capability of the business to respond to problems. Mentor and develop the site functional managers through regular coaching Show less

Darwin, Northern Territory, Australia

The Principal Application Architect is an integral member of the Strategy and Architecture team within the broader Information, communication and Technology Business Unit. The central objective of this role is to ensure that Power and Water’s Application Architecture is designed, planned, managed and applied effectively to ensure architectural products and services quantifiably help the business achieve its goals and objectives.Delivers Application solutions through the following… Show more The Principal Application Architect is an integral member of the Strategy and Architecture team within the broader Information, communication and Technology Business Unit. The central objective of this role is to ensure that Power and Water’s Application Architecture is designed, planned, managed and applied effectively to ensure architectural products and services quantifiably help the business achieve its goals and objectives.Delivers Application solutions through the following accountabilities:• Define Architecture Principles• Define Future State Architecture and Roadmap• Manage Architecture Requirements• Define Architecture Standards• Develop Enterprise Level Architecture• Identify Opportunities & Solutions• Develop Solution Level Architecture and Support Delivery• Manage Research / Monitor emerging Trends• Manage IT Risk & Security• Manage EA Knowledge & Repository Content• Develop EA Tools & Templates• Perform ad-hoc consulting & provide advisory services Show less

Darwin, Northern Territory, Australia

The Digital Manager is responsible for the maintenance and ongoing improvement of Power and Water’s digital communication platforms, including the website, intranet, social media and web chat in line with Power and Water’s brand and business objectives.• Continuous improvement of customer facing digital platforms, including the website, intranet and social media channels• Continuous enhancement of our digital proposition and capabilities, working with clients and stakeholders to… Show more The Digital Manager is responsible for the maintenance and ongoing improvement of Power and Water’s digital communication platforms, including the website, intranet, social media and web chat in line with Power and Water’s brand and business objectives.• Continuous improvement of customer facing digital platforms, including the website, intranet and social media channels• Continuous enhancement of our digital proposition and capabilities, working with clients and stakeholders to achieve key results• Ensure users are engaged in the delivery of end to end solutions, through various UX practices• Leads platform and content enhancements to improve performance, accessibility and SEO• Conduct appropriate cross-device and cross-platform testing for digital enhancements and optimisations• Work with Communications Team to provide digital support for campaigns e.g. landing page builds and campaign tracking Show less

Darwin, Australia

Delivery of a program of continuous improvement along with providing strategic advice on digital projects. It was my role to:manage the technical team and resources manage projects through best practice service designmanage technical service delivery with agile project management tools and softwaremanage migration projects through agile design and delivery methodology During this time I delivered training to over 300 NTG employees in content strategy with a focus on:… Show more Delivery of a program of continuous improvement along with providing strategic advice on digital projects. It was my role to:manage the technical team and resources manage projects through best practice service designmanage technical service delivery with agile project management tools and softwaremanage migration projects through agile design and delivery methodology During this time I delivered training to over 300 NTG employees in content strategy with a focus on: understanding your audience through data and analytics, the mobile world, human-centred design and user experience.Throughout 2018 I was also a member on the DCIS innovation panel.Position description:• Overall responsibility for maintaining the integrity of NTG websites managed by the Online Services team• Provide strategic advice on the most effective ways to develop, implement, maintain and evaluate internet communications to meet business objectives.• Work with client agencies to develop and project manage the redevelopment of websites, including management of suppliers and service providers within NTG policies. • Develop, implement and maintain appropriate policies, procedures, standards, systems and direction and ensure compliance with NTG web guidelines. Show less

Darwin, Northern Territory, Australia

In December 2016 the digital team was migrated into the Department of Corporate and Information Services following machinery of government changes.After the launch of NT.GOV.AU it was clear we needed to transform the way we worked in order to realise the vision of the website whilst delivering the services expected by 15 government agencies. I designed the business case for implementing an Atlassian technology stack including Confluence for knowledge sharing, collaboration and… Show more In December 2016 the digital team was migrated into the Department of Corporate and Information Services following machinery of government changes.After the launch of NT.GOV.AU it was clear we needed to transform the way we worked in order to realise the vision of the website whilst delivering the services expected by 15 government agencies. I designed the business case for implementing an Atlassian technology stack including Confluence for knowledge sharing, collaboration and documented process, Jira Software for project management and continual improvement alongside Jira Service Management. Jira Service Management transformed the way we delivered services to our government agency clients - we moved to a service desk, with a full self service portal which allowed full visibility of all pending requests and past service delivery. This approach automated reporting against service level agreements and in depth analytics to guide a program of continual improvement. Using these tool sets we were able to achieve a complete rebuilt of the entire site on a new open source framework during 2018. Moving to an open source code base delivered efficiencies in build time and allowed the site to move from a responsive design to one that was fundamentally mobile first. Show less

Darwin, Australia

I was recruited to this role to work on one of the largest digital transformation projects in the Northern Territory Government. The project goal was to provide simple, fast and clear public information through a single digital interface. The project was underpinned by human-centred design methodologies to ensure a better citizen digital experience. Position description:Strategic Communications and Engagement• Overall responsibility for maintaining the integrity of NTG websites… Show more I was recruited to this role to work on one of the largest digital transformation projects in the Northern Territory Government. The project goal was to provide simple, fast and clear public information through a single digital interface. The project was underpinned by human-centred design methodologies to ensure a better citizen digital experience. Position description:Strategic Communications and Engagement• Overall responsibility for maintaining the integrity of NTG websites managed by the Strategic Communications and Engagement team• Provide strategic advice on the most effective ways to develop, implement, maintain and evaluate internet communications to meet business objectives.• Work with client agencies to develop and project manage the redevelopment of websites, including management of suppliers and service providers within NTG policies. • Represent the CMB on inter-agency groups dealing with web services and ensure that NTG web policies are adopted.• Develop, implement and maintain appropriate policies, procedures, standards, systems and direction and ensure compliance with NTG web guidelines. Show less

Darwin

In my role at CDU I managed a project to transform a single bespoke business system that managed the point of sale, inventory and online sales and accounting functions. The result was the implementation of three different software as a service (SAAS) products in cloud infrastructure that were considered best of breed solutions out of the box. This solution eliminated technical debt - the store is able to implement continual improvement by always being on the latest software version as the… Show more In my role at CDU I managed a project to transform a single bespoke business system that managed the point of sale, inventory and online sales and accounting functions. The result was the implementation of three different software as a service (SAAS) products in cloud infrastructure that were considered best of breed solutions out of the box. This solution eliminated technical debt - the store is able to implement continual improvement by always being on the latest software version as the systems are de-coupled and linked through APIs and continuous data flow. The result is a dynamic data driven solution that is still in use today, six years later.In the first year of operation alone the e-commerce store achieved over 1 million dollars in online sales ensuring a significant return on investment. Show less

Darwin, Australia

During my time in this role I managed the design and development of a bilingual website showcasing Tiwi art from across three art centres and two islands. This website incorporated an ecommerce store selling Indigenous artworks and fabrics. The store data was populated by a custom built API connecting the three databases to the single e-commerce store allowing art centres to manage both artworks for sale and artist profiles.I worked with Indigenous board members and managed financial… Show more During my time in this role I managed the design and development of a bilingual website showcasing Tiwi art from across three art centres and two islands. This website incorporated an ecommerce store selling Indigenous artworks and fabrics. The store data was populated by a custom built API connecting the three databases to the single e-commerce store allowing art centres to manage both artworks for sale and artist profiles.I worked with Indigenous board members and managed financial data and reporting through the design of custom reports focused the visualisation of data. This role included organising the annual footy sale and Tiwi art exhibitions. During this role I built cross-cultural skills and experience along with a solid understanding of designing content, reports and data for different audiences. Show less

Darwin, Australia

Master'S Degree, Business Administration (Technology And Innovation)

Graduate Certificate In Digital Transformation, Information Technology

Digital Leadership Customer Experience Strategy and Design Digital Transformation Strategy and Governance Digital Transformation Enablers.

Bachelor’S Degree, Creative Arts & Industries In New Media Design (Web Design & Development)

Certificate Iv In Small Business Management, Small Business Management