• Provide exceptional customer service by handling inbound calls and responding to customer inquiries via Email, ensuring satisfaction and building lasting relationships.• Process merchandise orders initiated by phone, demonstrating strong selling and negotiating skills to close sales effectively.• Utilize proficiency in Microsoft Teams, SAP, Salesforce, Mercury, and Outlook to streamline processes and enhance customer experience.

• Established and currently operate an independent café business, overseeing all aspects of business operations.• Developed and executed business plans, including financial forecasting, marketing strategies, and customer engagement initiatives.• Managed a team of 5 staff, providing leadership, training, and fostering a positive work environment.• Implemented effective marketing and advertising campaigns to drive customer traffic and increase sales.• Ensured high standards of customer service, resulting in a loyal customer base and positive online reviews.• Implemented and maintained health and safety standards, ensuring compliance with local regulations.• Established supplier relationships, negotiated contracts, and managed inventory to optimize cost efficiency.• Continuously innovated the menu and services to meet changing customer preferences and industry trends.

• Oversaw all aspects of running a startup business, from hiring to launching new programs.• Managed front-of-house staff and member experience facilitation of medical staff.• Collaborated with the marketing team to develop retail shops in all locations.• Trained other practice managers and led NY managers as the primary speaker.

• Oversaw daily business operations, including P&L, accounts receivables and payables, staff supervision, and customer experience.• Conducted HR-related functions, including hiring and training employees.• Served as the key contact for customer concerns, utilizing a prospecting approach to reach the targetaudience.• Organized and launched campaigns, such as open house and client-centered appreciation events.

Tasked to manage a multimillion-dollar business; hosted morning meetings and trained staff on intimate apparel brands, sizing, and new productsWorked in coordination with the PR manager to organize and execute bra fitting events; partnered with VP of Ops to improve customer experienceConducted market research to understand customer insights and preferences in brands and styles; used data gathered and other reports to respond quickly to business trends and stock level opportunitiesCommunicated with the buying team to ascertain customer needs were met; prevented shortages and increased sales volumeSupervised over 30 direct reports to drive sales and revenue; facilitated training and coaching sessions to enhance customer service, promote collaboration, and provide staff with opportunities for career growthLeveraged effective prospecting, client acquisition, and relationship building strategies to cultivate a robust clientele; contributed to increasing each sales associate’s client database book by 5-10 additional customersWorked in close collaboration with store executives to ensure coverage throughout the building; asserted seamless operations across 2 full sales floors to create a positive customer experience

• Utilized revenue and other reports to respond quickly to business trends and stock level opportunities• Promoted various brands via corporate marketing/sales strategies• Interfaced with all levels of corporate executives, including buyers and planners to ensure maximization of sales• Trained new employees on company rules and regulations and provided continued focus on professional development through daily progress reports and coaching staff on a daily basis• Responsible for visual merchandising, store operations, hiring process, and ensuring loss prevention• Responsible for training all associates and managers on new service initiative at Lord and Taylor launched in Sep 2013• Responsible for coordinating weekly staff schedules to secure coverage at all times

• Sample organization including ticketing, pricing and merchandising 
• Maintained showroom visual standards before, during and after appointments• Stocked showroom with sketchbooks and supplies• Returned clothing to showroom during and after appointments 
• Assisted in product knowledge material preparation • Assisted with product knowledge meetings and store visits

• Leader in superior sales execution• Spread product knowledge• Provided delegated management support • Both opened and closed the store• Supervised daily activities and make sure all sales goals are met• Encouraged teamwork amongst 16 employees

• Responsible for promoting various brands via corporate marketing/sales strategies• Interfaced with all levels of corporate executives in following their marketing and sales plans• Coached employees on brands and how best to sell to public• Encouraged teamwork amongst 13 employees• Trained new employees on company rules and regulations• Supervised daily activities and monitored staff’s performance• Delegated tasks to employees• Scheduled work week for staff ensuring coverage at all times• Planned and coordinated meetings• Inventory control• Assisted store manager in running the store

• Assistant to Senior Stylist, Director, and other staff• Filed client paperwork• Receptionist work• Assisted clients with pickups, fittings, questions, and bookings• Inventory control and receiving PO’s• Kept schedules and income sheets up to date

• Managed money and inventory• Assisted customers• Designed window displays• Worked with a team to come up with marketing ideas