Mel Miles Email & Phone Number

Organisational Governance ✶ Environment and Sustainability Initiatives ✶ Project Management ✶ Product Development ✶ People Leadership ✶ Business and Revenue GrowthProvided strategic organisational leadership, encompassing budget management, strategic planning and growth, monthly reporting and people management. Managed 8 direct reports and oversaw a portfolio of key client programs and business operations from initiation to post-completion. Delivered on time projects through agile management and nimble sourcing solutions.• Exceeded company revenue and GP target despite recent industry disruptions through careful budgeting, risk vs reward analysis, and establishing a procurement department to support increased growth.• Grew the top two, multimillion-dollar project accounts as a direct result of exceptional stakeholder management, with ambience being awarded 100% of tenders to date.• Improved efficiency, quality and staff wellbeing by developing and implementing internal training systems and process improvements within and across departments.Selected Projects:• Managed tendering, contract negotiation, product development and supply chain project management for Nightingale Housing, a non-profit developer of environmentally sustainable, multi-residential housing. • Collaborated with Country Road Chadstone, the first 5-star Green Star Fashion Retail project in Australia, to achieve energy efficiency. Developed product specifications and led supply chain project management.• Worked with T2 Tea to meet Green Star requirements, being T2’S FIRST Green Star site, leading to the subsequent rollout of 30+ store upgrades and 3 back-to-back awarded contracts.• Coordinated the Grill’d Automated Lighting Control system project for energy savings, spanning every store nationally over 9 years and supporting category-leading sustainability initiatives. Led a similar project for Nando’s Australia, including facilitating the lighting reuse program upgrade.

Strategic Business Planning ✶ Project Management ✶ Business Development ✶ People Leadership and Development ✶ Stakeholder EngagementLed business and project management including tendering, scoping, negotiations, new business development, sales, procurement, manufacturing, logistics, and post-sales service. Provided strategic advice and reported to the Managing Director, and led, trained and developed the Project Sales and Delivery Team. Built and maintained strong stakeholder and client relationships.• Enhanced project services quality, cost-effectiveness and turnaround by developing and implementing a work performance training and improvement program.• Built and recruited a new, dynamic team to support company growth, doubling the team size.• Retained all key clients without dropping margins and despite aggressive competition, through exceptional account and project management and sustainable relationship building.

Melbourne, Australia

Project Management ✶ Product Development ✶ Relationship Building ✶ Business Improvement ✶ Strategic Business PlanningManaged projects and developed key multidisciplinary relationships. Managed the full supply chain including inventory control, procurement and contract negotiations, international importing, exporting freight and logistics. Liaised with developers, designers, architects, Brand Managers, contractors and end-users to ensure on time and on budget project delivery that met or exceeded client expectations.• Established inventory and purchasing processes from the ground up, and negotiated and implemented the company’s first automated machinery purchase to improve production efficiency, safety and quality.• Delivered the company’s highest valued projects, leading to further record-breaking value contracts and promotion to senior management level.• Drove organisational growth through the provision of business insights into industry innovations, opportunities and future direction and by developing enduring and informative relationships with client-side stakeholders.

Project Management and Support ✶ Client Management ✶ Strategic Planning ✶ Stakeholder EngagementManaged the interpretation of technical plans and specification documents, responding to tenders, quotes, process orders, manufacturing and procurement of project deliverables. Provided rapid-response technical assistance and industry-leading project support to all stakeholders.• Consistently achieved the highest sales figures for the team since the commencement of the role, and delivered the highest volume, shortest timeframe and most challenging projects across the business. • Grew allocated client accounts, representing seven of the top ten clients. Ensured all projects were successfully delivered in full and on time.

Sydney, Australia

Sydney, Australia