Mel Munsterman Email & Phone Number

Denver, Colorado, United States

Denver, Co

• Lead a team comprised of 2 assistant managers, 12 supervisors, and 140+ employees and oversee the maintenance and repair of 300+ buses of varying sub-fleets, including 40' intercity coaches, hybrid and all-electric. • Manage an annual budget valued at $9.4M and lead a high performing team through a committed approach to training and development to drive increases in performance. • Utilized skill in servant leadership and continuous improvement to realize sustained key performance indicators.Notable achievements while in the position included:- Leverage a proactive approach to PM maintenance to deliver consistent perfect scores on state DOT inspections. - Provided the training and development support that has led to the successful promotion of 15 direct and indirect reports. - Successfully created a culture of empowerment, knowledge sharing, workplace collaboration, and inclusiveness within the department.- Serve on the APTA International Roadeo Committee, where the team was awarded Grand Champion in 2018.- Selected to serve as the division manager at 2 additional shops based on performance in the position.

Denver, Co

• Served as a member of the Fleet Leadership Team, which develop and delivered curriculum associated with the technical aspects of Cummins engine diagnostics and repair as well as a new welding program.• Provided comprehensive support for the divisions related to engine troubleshooting and procedures issues and conducted hands-on assessments to provide timely feedback.• Delivered wide-ranging support in the recruiting and hiring functions of mechanics at RTD.Notable achievements while in the position included:- Successfully obtained CDL testers certification and completed supervisory/management courses to drive individual performance improvements.

Lakewood, Wa

• Coordinated the technical, management, and safety training for 160+ maintenance employees, including technicians, management, and support staff.• Developed and implemented curriculum and lesson plans for alternative fuels buses using the instructional system design method and subject matter experts (SMEs) obtained from internal staff.• Provided highly effective train-the-trainer for the employee helping with lesson plan assembly, coordinating the training effort by ensuring standard dissemination practices.• Managed a successful apprenticeship program that ensured that the best possible technicians emerged to support the business needs while replacing those leaving the organization.Notable achievements while in the position included:- Selected to represent the organization as an active participant in the Public Fleet Manager's Association, the National Transit Institute, and the American Public Transportation Association to ensure the availability of training resources.- Elected as the Chairman of Bates Technical College Curriculum Board. - Served as the acting Facilities Maintenance Manager during a 1-year absence of the existing manager, overseeing the successful installation of the newest CNG compressor station.

Seattle, Washington, United States

● General Service Manager, Cummins Northwest, Seattle and Tacoma, WA (1994-1998) Managed four departments; Heavy Duty Industrial Marine, Pleasure Craft Marine, Over the Road Truck/RV and Onan Power Generation, consisting of over 60 mechanics and administrative staff to create a positive, collaborative team environment to improve productivity and increase profitability. Assembled and managed associated budgets. Created marketing strategies to ensure expanded customer base. Instructed technicians on proper troubleshooting and repair procedures regarding new products. Directed the maintenance and repair of 28 fleet vehicles and maintenance facility. Analyzed product failures to determine warranty coverage and to provide information to Cummins Engine Company’s Research and Development group. As a Divisional Field Service Engineer, I worked closely with Cummins Engine Company to develop Quick Serve using operations analysis and best practices methodology. Provided support for the alternative fuels group by conducting field tests at Pierce Transit. Assumed Branch Manager responsibilities as needed.