I currently hold national responsibility for the General Agency distribution strategy across Allstate Benefit's commercial medical and supplemental products while concurrently leading strategy for our commercial health key partner strategy. Allstate Benefits is one of the few unique carriers providing a full portfolio of commercial and supplemental products across the United States in a solution driven approach supporting distribution across the retail and General Agency industry verticals.

In this role I lead a team of national business development leaders in support of distribution strategy with our largest broker partners across the United States in the commercial health segment. This segment includes National Accounts, Affinity, and White Label partnerships which has generated in excess of 20% annualized YoY growth and over 30% of total new business sales volume.

head of National General's Group health national accounts division leading the distribution strategy of our largest multistate insurance brokers and affinity partnerships accounting for 25% YoY growth and nearly 30% of total new business sales.

In this position I was responsible for all product management aspects of the commercial P&C and non-retirement pre-tax benefits (HSA, HRA, QSEHRA, S125) including I.T. resource allocation, go-to market strategy, pricing, and sales/service structure development. During this time I led the introduction of a new integrated HSA program available to both EB advisors and retirement advisor professionals. In addition, I also built an initiative to develop a new digital distribution platform. Over a 12 month period I reviewed several vendors, executed pilot contract, stood up a select internal sales/service team to begin testing a new digital agency model.

As the primary representative of Paychex Insurance Agency I am responsible for the management and coordination of insurance carrier relationships, markets, and national programs in support of the overall business strategy. My responsibilities span both the Property and Casualty and Health and Benefits divisions for a multibillion dollar book of in-force premium ranking our company as the 21st largest U.S. based insurance agency. More specifically, my responsibilities include the management of over 600 national and regional insurers through the negotiation of compensation, risk, and product distribution strategy.During my time in this position I development several new programs including preferred health TPA strategy, national group medical ancillary solution, and a MEC consolidation program. These initiatives delivered a multi-million dollar agency revenue gain while streamlining operations and vendor relationships across all 50 U.S. markets. In conjunction with these efforts I also managed the majority of our EB non-standard compensation agreements and garnered several new arrangements totaling several million dollars in new revenue over three years while protecting and renewing existing agreements.

In this capacity I hold primary responsibility for the account management of a national commercial book of business in excess of $260MM in annual premium. My team manages the entire life cycle of each client from inception of the policy to the retention and renewal of the following term. We specialize in workers' compensation with market access to all commercial P&C lines within the small commercial space as well as mid-market.

I am responsible for the management of a team of small commercial account managers in which this team manages over 80,000 small commercial insurance clients throughout their life cycle. This directly manages revenue by achieving pre-set premium and unit retention targets while also increasing ancillary attachment rates. Along with my account management team I am also responsible for a national customer service team providing front line customer service for over 90,000 commercial insurance clients fielding 600-800 calls per day. The customer service center not only contributes to the overall client premium and policy retention but also provides an alternate revenue stream through increased product attachments during customer service calls.

In this position I was responsible for the preparation of health and benefits, disability, and bond premium remittance which included detailed documentation for each payment accounting for several million dollars each month. In addition, I was reponsible for research and resolution of general ledger discrepancies while ensuring all incoming and outgoing payments are posted correctly. My team was also responsible for the accurate reporting of our client base and management of client, employee and corporate account balances. In this role I was also responsible for the premium payments and discrepancy review for our PEO division.

During my leadership of the national property and casualty service team we successfully reduced the abandon rate, a key service metric by 65% through improved training and employee turnover reduction. During this time we also implemented a new ancillary referral program generating over $150K in written premium in 4 months. In addition, new service employee metrics were established along with a monthly statistics report card. In order to improve service levels we also established an on going 6 month training program through corporate training and development. During the last 5 months of my tenure, the key service metrics, abandon rate and service level were at record levels; the abandon rate was 66% better than standard and the service level was consistantly 10% better than standard.

Responsbile for multistate commercial insurance book of business between both U.S. coasts. Reviewing loss control recomendations, cancelation or non renewal orders and state CRITS to ensure complaince while maintaining an 80% or better retention rate. During this time I successfully placed the first aerospace workers' compensation risk on behalf of the agency for one of the first commercial sub-orbital space flight companies. Mentored, and trained underwriting technicians and service center staff.

-Responsible for leading and developing operations staff including service supervisors-Approve the issuance of multiple lines of credit default insurance-Co-approved consumer finance transactions with sales leader and assisted sales partners as needed-Responsible for P&L management and monthly financial reporting to home office-Responsible for over $3M in weekly financial transactions and servicing $6,500,000 insurance book of business-In 8 months reduced regional bad debt by 42% and increased top line revenue 23% through stringent underwriting guidelines, improved bad debt management and the addition of new referral partners

Responsible for the day to day management of front-line customer facing departments, including in-store cash management, customer service, and front end operations. Ensured adherence to rules and regulations regarding alcohol, tobacco, lottery, and EBT sales along with manufacturer and corporate lead promotions. Department consisted of 30 associates and 2-4 LEADS of which I was directly responsible for including, recruitment, training, coaching, scheduling and managing payroll.