• Responsible for supervising over 50 drivers and all daily operating activities at terminal level.• Scheduled, assigned, and provided daily task/delivery information to drivers.• Maintained clear communication with drivers and resolved any driver/delivery issues in a timely manner in order to meet customer satisfaction and remain in compliance with DOT and other federal and state regulations.• Updated, completed, and corrected trip data via our software system modules in order to ensure driver information was processed correctly and in compliance with customer requirements.• Settled driver pay, resolved any compensation discrepancies, and invoiced customer on a daily and weekly basis.

• Responsible for daily and monthly reconciliation of our mortgage servicing bank accounts, which include: a payment clearing account, a disbursement clearing account, an escheat account, and seven sweep accounts.• Validate that new loans are being boarded correctly and in compliance with state regulations.• Perform research and collaborate with various departments to resolve transaction and payment variances or issues.• Trained eight new employees to process payoff quotes and complete daily audits of our lockbox and ach payment processing.

• Responsible for student/staff/faculty login account management and troubleshooting.• Investigated and resolved issues related to campus wireless connectivity.• Navigated through all known mobile operating systems to correct wireless configurations.• Advised users on best practices to avoid electronic security compromise.• Helped users resolve issues related to compromised devices.• Assisted in setting up a 115 seat computer lab – pc/mac wiring and configuration.

Responsible for daily operations of retail store which included inventory, purchasing, product sales, and customer service for Alltel and Verizon customers.

Provided customer service and account management for small and medium sized businesses.