Credit Services Adviser
Current• Being first point of contact for customer or debt management company’s• Answering any questions, filling in income and expenditure, setting payment plans, setting promises to pay on account and taking payments.• Dealing with vulnerable accounts and deceased accounts. • Using the dialler to make outbound calls • Using KANA to sort white mail to response to letters, update account or contact the customer if needing more information• Working the queues, reviewing accounts and payment plans insuring all the account is up to date.• In putting data from documents on to accounts insuring the data is correct and factual. • Corresponding with debt management companies to unsure the best outcome for the customer. • Being up to date with FCA regulations• Multi skill – covering customer service when required • Taking escalation calls when required• Floor walking – helping colleagues in any way that is need• Raising complaints / resolving at first point of contact
