Mel Thomas Email & Phone Number

Milton Keynes, United Kingdom

• Being first point of contact for customer or debt management company’s
• Answering any questions, filling in income and expenditure, setting payment plans, setting promises to pay on account and taking payments.
• Dealing with vulnerable accounts and deceased accounts.
• Using the dialler to make outbound calls
• Using KANA to sort white mail to response to letters, update account or contact the customer if needing more information
• Working the queues, reviewing accounts and payment plans insuring all the account is up to date.

Milton Keynes, United Kingdom

• Answering the phones and distribution of calls.
• Sorting the post daily
• Entering orders from the customers
• Sending and labelling parcels
• Filing and scanning paperwork
• Making sure the board rooms are clean, tidy and fully stocked

Milton Keynes, United Kingdom

• To handle escalation calls
• Manager call backs
• Answered general inquiries
• Speak to the different depots to resolve situations
• Change addresses, booked collections and rescheduled delivery’s
• Complete one to ones with team members