Credit Services Adviser
Current
Milton Keynes, United Kingdom
- Being first point of contact for customer or debt management company’s
- Answering any questions, filling in income and expenditure, setting payment plans, setting promises to pay on account and taking payments.
- Dealing with vulnerable accounts and deceased accounts.
- Using the dialler to make outbound calls
- Using KANA to sort white mail to response to letters, update account or contact the customer if needing more information
- Working the queues, reviewing accounts and payment plans insuring all the account is up to date.