Warranty Writer: Penn DDA, York Haven, PA Reviewed 30 to 35 repair orders each week. Coded, built, and transmitted average of 175 Detroit Diesel warranty claims each month. Resubmitted short paid claims for additional credit. Tracked original claims from beginning to closing. Reviewed and filed 35 to 60 sublet claims each month. Reviewed 2 to 17 Penn Power Systems repair orders for diesel powered stand-by generators and filed corresponding warranty claims for MTU Onsite-Energy product monthly.

Warranty Administrator: Skyline Corporation/RV Division # 557, Leola, PA Processed 120 to 175 warranty claims per month. Logged incoming claims daily and tracked progress through coding, approval, and payment authorization. Submitted original claims to corporate office for payment. Developed and analyzed reports/spreadsheets which identified specific manufacturing or vendor product issues; presented results to management. Tracked costs including amounts approved for payment, vendor charge-back figures, and incoming dollars. Determined and posted top 5 service issues monthly. Reviewed and updated database of approximately 4,000 items for quarterly inventory. Printed inventory label set for 11 departments. Created current component listing for each department. Cross-trained in numerous roles as part of 13-member office staff which included mail distribution, conducting plant tours, preparing invoices, processing bank deposits, and answering 8-line switchboard. Processed incoming returns and shipped outgoing parts. Participated in and made presentations at dealer service training seminars. Recorded safety incentive data. Served as secretary of Ergonomics Team.• Reduced warranty service claim turn around time from 45 days to 30 days within 6 months• Developed and implemented double-check system to ensure data entry accuracy

Assistant Parts Manager/Parts Manager: Skyline Corporation/RV Division # 557, Leola, PA Managed department; delegated duties to 3 staff. Oversaw shipments to 125 dealers from 17 states and 5 Canadian provinces. Handled 50 to 60 telephone calls daily from dealers placing orders. Wrote order forms and vendor purchase orders. Processed over 125 shipments weekly. Received returns and generated customer notices. Returned warranty goods to vendors. Submitted monthly report to corporate accounting. Maintained material inventory database. Assisted during inventory. • Developed catalog containing part numbers and dealer pricing for distribution

Material Handler/Parts Shipping Clerk: Skyline Corporation/RV Division # 557, Leola, PASpray-painted 12 frames 3 times per shift. Staged frames for production. Received 4 to 5 deliveries; checked items against packing list. Pulled, packed, and prepared 20 to 30 shipments daily. Submitted invoicing documents to A/R. Processed returns and sent defective goods back to vendors. Conducted daily inventory for 5 departments. Counted and recorded physical inventory quarterly.

Managed daily operations of Retail Specialty Coffee Shop. Stewart Lee Company DBA: Cafe Angst, Lancaster, PA.