Mel W.

Mel W. Email and Phone Number

QA Standards and Frameworks Lead @ Optus
Adelaide, SA, AU
Mel W.'s Location
Greater Adelaide Area, Australia
About Mel W.

An engaging, innovative and efficient all rounder with several years experience specialising in large scale contact centre, quality assurance and customer experience programs with a passion to empower people with the right tools and knowledge to unlock the key to their success.

Mel W.'s Current Company Details
Optus

Optus

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QA Standards and Frameworks Lead
Adelaide, SA, AU
Website:
optus.com.au
Employees:
10667
Mel W. Work Experience Details
  • Optus
    Qa Standards And Frameworks Lead
    Optus
    Adelaide, Sa, Au
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  • Optus
    Qa Standards & Frameworks Lead
    Optus Oct 2024 - Present
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  • Optus
    Quality Control, Assurance And Standards Specialist
    Optus Aug 2021 - Oct 2024
    View
  • Optus
    Service Incident Case Management
    Optus Aug 2019 - Aug 2021
    Adelaide, Australia
    Handling of stuck orders and incidents that are raised by Optus agents.Tracking trends Data analysis of trends raisedFeedback on current processesNew processes written and provided necessary teamsContent written for internal messaging boardsEngagement rep
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  • Optus
    Customer Relations Executive
    Optus May 2018 - Aug 2019
    Adelaide, South Australia, Australia
    Managing Customer Complaonts raised via the Telecommunications Industry Ombudsman.Negotiation of an outcome that resolves the Customers complaints whilst managing the business expectations.
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  • Optus
    Customer Service Specialist
    Optus Aug 2007 - May 2018
    Adelaide, South Australia, Australia
    Inbound call centre Q - general/complex’s billing support, general tech support, retention, sales support, internal complaints/escalations.
    View

Frequently Asked Questions about Mel W.

What company does Mel W. work for?

Mel W. works for Optus

What is Mel W.'s role at the current company?

Mel W.'s current role is QA Standards and Frameworks Lead.

Who are Mel W.'s colleagues?

Mel W.'s colleagues are Christopher Wittmann, Natalie D'souza, Tony Dyer, Robert Alonso, Theresa Brown Cce, Lukas Timms, Tyler Halloran.

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