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Mel W. Email & Phone Number
QA Standards and Frameworks Lead
at
Optus
LinkedIn matched
✓ Verified July 2026
2 data sources
Profile completeness 71%
Current company
Role
QA Standards and Frameworks Lead
Location
Greater Adelaide Area, Australia
Company size
Who is Mel W.? Overview
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Quick answer
Mel W. is listed as QA Standards and Frameworks Lead at Optus, a with 10667 employees, based in Greater Adelaide Area, Australia. AeroLeads shows a matched LinkedIn profile for Mel W..
Mel W. previously worked as QA Standards & Frameworks Lead at Optus and Quality Control, Assurance and Standards Specialist at Optus.
Company email context
Email format at Optus
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Optus
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Profile bio
About Mel W.
An engaging, innovative and efficient all rounder with several years experience specialising in large scale contact centre, quality assurance and customer experience programs with a passion to empower people with the right tools and knowledge to unlock the key to their success.
Current workplace
Mel W.'s current company
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Optus
6 roles
Mel W. work experience
A career timeline built from the work history available for this profile.
Qa Standards & Frameworks Lead
Quality Control, Assurance And Standards Specialist
Aug 2021 - Oct 2024
Service Incident Case Management
Handling of stuck orders and incidents that are raised by Optus agents.Tracking trends Data analysis of trends raisedFeedback on current processesNew processes written and provided necessary teamsContent written for internal messaging boardsEngagement rep
Aug 2019 - Aug 2021
Customer Relations Executive
Managing Customer Complaonts raised via the Telecommunications Industry Ombudsman.Negotiation of an outcome that resolves the Customers complaints whilst managing the business expectations.
May 2018 - Aug 2019
Customer Service Specialist
Inbound call centre Q - general/complex’s billing support, general tech support, retention, sales support, internal complaints/escalations.
Aug 2007 - May 2018
Team & coworkers
Colleagues at Optus
Other employees you can reach at optus.com.au. View company contacts for 10667 employees →
KE
Kevin El Hassan
Colleague at OptusGreater Sydney Area, Australia
View →
TT
Tina Tsoumpris
Colleague at OptusGreater Melbourne Area, Australia
View →
AS
Aidan Shaw
Colleague at OptusGreater Adelaide Area, Australia
View →
JH
Jason Hojins
Colleague at OptusSydney, New South Wales, Australia
View →
JO
Julie-Ann O'Neill
Colleague at OptusGreater Sydney Area, Australia
View →
FA
Faruque Ahmed
Colleague at OptusGreater Sydney Area, Australia
View →
KW
Kimberley White
Colleague at OptusPelican Point, Western Australia, Australia
View →
KA
Karan Ahuja
Colleague at OptusSydney, New South Wales, Australia
View →
DY
Dennis Yee
Colleague at OptusGreater Sydney Area, Australia
View →
SH
Sheree Hamilton-Doyle
Colleague at OptusQueensland, Australia
View →
Kevin El Hassan
Colleague at OptusGreater Sydney Area, Australia
View →
TT
Tina Tsoumpris
Colleague at OptusGreater Melbourne Area, Australia
View →
AS
Aidan Shaw
Colleague at OptusGreater Adelaide Area, Australia
View →
JH
Jason Hojins
Colleague at OptusSydney, New South Wales, Australia
View →
JO
Julie-Ann O'Neill
Colleague at OptusGreater Sydney Area, Australia
View →
FA
Faruque Ahmed
Colleague at OptusGreater Sydney Area, Australia
View →
KW
Kimberley White
Colleague at OptusPelican Point, Western Australia, Australia
View →
KA
Karan Ahuja
Colleague at OptusSydney, New South Wales, Australia
View →
DY
Dennis Yee
Colleague at OptusGreater Sydney Area, Australia
View →
SH
Sheree Hamilton-Doyle
Colleague at OptusQueensland, Australia
View →
FAQ
Frequently asked questions about Mel W.
Quick answers generated from the profile data available on this page.
What company does Mel W. work for?
Mel W. works for Optus.
What is Mel W.'s role at Optus?
Mel W. is listed as QA Standards and Frameworks Lead at Optus.
Where is Mel W. based?
Mel W. is based in Greater Adelaide Area, Australia while working with Optus.
What companies has Mel W. worked for?
Mel W. has worked for Optus.
Who are Mel W.'s colleagues at Optus?
Mel W.'s colleagues at Optus include Kevin El Hassan, Tina Tsoumpris, Aidan Shaw, Jason Hojins, and Julie-Ann O'Neill.
How can I contact Mel W.?
You can use AeroLeads to view verified contact signals for Mel W. at Optus, including work email, phone, and LinkedIn data when available.
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