Melvin E. Moore Email & Phone Number

Boston, Ma, Us

Responsible for developing, updating, overseeing and directing help desk and technical support operations, to ensure a functioning and optimal end user computing experience across the Boston Public Library’s locations, the central library and its departments, across both internal and public computing programs and services, and encompassing both online and onsite locations as needed.Responsible for department scheduling, oversees personnel, and participates in strategic and budgetary planning procedures. This is both a hands-on technical and managerial position. Maintaining the IT inventory for, procuring, supporting and delivering maintenance for: IT equipment and software licenses; and maintains vendor relationships with key service providers that support and provide technology for the end user computing environments.Assumes responsibilities for proper functioning of the Department in absence of the CTO/Senior manager and as delegated.

Chicago, Us

Managed the Off-Shore IT Asset Management (ITAM) Operation team to deliver 93% of Global Security and Compliance deployments to all 60,000 users within Healthcare consistently. Director and strategic planner for the successful migration of the CA Unicenter solution SQL Databases (3) off non-supported platform and poor performance into the OnDemand environment. Server Performance improved 95% after the migration.Coordinate strategy to successfully transition all ITAM Operations over to Corporate IT to provide as a service to Healthcare. The transition resulted in a $170,000.00 yearly savings for Healthcare.Business Liaison leader and project manager for the implementation of Tanium (New IT Assets Management Solution) and retirement activities for CA Unicenter. Migration to new solution result in $40,000 savings a year for server and infrastructure charges. Collaborative critical planning with Software Compliance team to successfully transition over 1,000 unique software titles to new software management tool. Benefit of transition allowed better management of over 60 Million user licenses, integration with corporate process, compliance reporting and long-term global views of big vendor contracts (e.g. Adobe, Microsoft, etc.).

Chicago, Us

Leader of the Asset Life-cycle Management and Software Delivery inventory solution CA Unicenter Desktop and Server Management (CAU). Recognize to the business as IT Asset Management (ITAM)Implemented ITAM solution for integration teams to use for acquisitions of companies to help drive compliance where hardware and software management was a critical concern of audits and potential high price fee’s. Identified and streamline ITAM operational task for re-negotiations of RFP for vendor support and consultant contracts. Reduction of task and new contract allowed the team to be more productive and focus on high priority deliverable's. Orchestrated the successful deployment via ITAM of 7 million patches to over 60,000 client machines. Healthcare being the leader of patching coverage among all other GE businesses. Management of client health and defect analysis to re-mediate machines having bad agents and become unmanageable and vulnerability to the business.

Chicago, Us

Successfully led the Software Packaging, Application Testing, and asset management project initiatives to completion. Execution of key global enterprise software upgrades for all GE Healthcare users (i.e. Microsoft 2010 Office SP1, Windows 7 SP1 (later SP2), CA Unicenter (ITAM) r11 to r12). Reconstructions of Software Packaging and delivery process by eliminate the distribution of license keys via electronic delivery. Removed all 2000, 2002 and 2003 versions of software titles from CA catalog to eliminate unsupported application and security vulnerabilities.

Chicago, Us

Design and management of software packaging and delivery using scripts and custom actions features of Wise Package Studio. Collaborated with Software Compliance Team on re-packaging 100+ software titles to support Windows 7 Operating systems.Reduced ITAM workflow cycle time by analyzing existing gaps in the process, listening to VOC, and implemented necessary changes to improve the workflow process TAT.

Education record

Education record