Melanie Iverson Email & Phone Number

Lincolnshire, Illinois, United States

Vernon Hills, Il

Vernon Hills, Illinois, United States

Wauconda, Il

Customer Service Representative for Fidelitone's Last Mile Department. Components of my role include:* Answer inbound calls* Connect with Customer's via outbound calling* Process Orders/Data Entry* Delivery Order Scheduling* Render Customer's Inquiries (IE: Notify various information, Resolve complaints, Troubleshoot issues)* Maintain Customer's Orders (Adding/Removing Delivery requirements, Verifying contact information, Notating delivery requests and instructions, etc.)* Handle Order Research and Maintenance (i.e.: ETA'S, Shortages, Damages, Cancel Requests, Delivery Issues, etc.)* Executing Problem Solving Skills utilizing company provided Guidelines* Utilize a variety of programs: IDLS, RHOM, Mitel, Soft phone, TPM, Microsoft Office 365, Trello* Execute Up-to-date knowledge, Procedures, and Regulations to ensure accurate and effective services of a high volume Call Center

Wauconda, Il

Administrative Receptionist providing daily front desk operations. A number of my duties/skills include: * Execute general Administrative and Clerical support * Maintain a clean, organized, and welcoming atmosphere in the Front Lobby * Greet and Accommodate visiting Clients/Customers/Vendors * Operate a Multi-line Phone System * Navigate Computer Switchboard: "Mitel Unified Communicator Advanced Desktop Client" * Direct Incoming Calls to the appropriate Employee * Oversee Office Supply Inventory: Ensure essentials are stocked/Order misc. items upon request * Regulate Vending Machine Operations * Sort and Distribute Incoming and Outgoing Mail * Assist Co-Workers on various Projects * Data Entry * Utilize Microsoft 365 programs daily * Operate Standard Office Machinery (I.E. Fax, Copier, Printer, Laminator, et al.)

Glenview, Il

Managerial Assistant/Front Desk/Team Lead required to switch between roles as necessary. Some of my duties within these roles included:* Promptly opened and closed establishment* Driven staff leader- Provided positive morale and respect to ensure a happy and successful team* Self motivated; constantly sought out projects* Established and upheld relationships with customers and vendors* Oversaw all financial transactions per shift* Answered, screened, directed all phone calls, as well as, obtained and distributed all messages* Assimilated quickly in transitions; switched roles as needed to maintain productivity in a fast paced environment* Assisted in managerial duties including vigilantly overseeing staff, adhering to customer inquiries, reconciling complaints, and maintaining cleanliness and organization* Trained new employees in menu knowledge, company protocol, required duties, implemented policies, etc.* Stocked and maintained assigned inventory