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Melissa Dsouza Email & Phone Number
Personal Assistant
at
CAB Experiences
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Personal Assistant
Location
Mumbai, Maharashtra, India
Company size
Who is Melissa Dsouza? Overview
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Quick answer
Melissa Dsouza is listed as Personal Assistant at CAB Experiences, a company with 263 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Melissa Dsouza.
Melissa Dsouza previously worked as Head of Customer Relations at Andromeda Sales & Distribution Pvt Ltd and Customer Service Ambassador at Cop28 Uae. Melissa Dsouza holds Bachelor Of Commerce - Bcom, Business/Commerce, General, 1St from Pt. Ravishankar Shukla University, Raipur.
Company email context
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CAB Experiences
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Profile bio
About Melissa Dsouza
I am passionate about delivering exceptional customer experiences for a global event that showcases the best practices and innovations in climate action. With over 10 years of experience in operations and customer service management, I have developed and implemented strategies to enhance customer satisfaction, retention, and loyalty across various industries and domains.In my previous roles as a Senior Manager and Account Manager, I have successfully led and mentored teams, monitored and analyzed feedback, streamlined processes, and resolved issues. I have also built and maintained strong relationships with key clients, ensuring that their expectations are consistently met or exceeded. I have a Bachelor of Commerce degree and strong skills in operations administration, customer relationship management, and people management. I am committed to excellence, innovation, and continuous improvement in my work.
Current workplace
Melissa Dsouza's current company
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Cab Experiences
10 roles
Melissa Dsouza work experience
A career timeline built from the work history available for this profile.
Head Of Customer Relations
Current
May 2024 - Present
Customer Service Ambassador
Nov 2023 - Dec 2023
Sr. Manager-Operations
Key Result Areas:-Measure and enhance overall customer satisfaction scores.-Monitor and analyze feedback to identify areas for improvement.-Develop and implement strategies to increase customer retention and loyalty.-Create and optimize the customer journey map, ensuring a seamless and consistent experience.-Identify pain points and opportunities for.
Aug 2022 - Oct 2023
Senior Associate Trainer
Key Result Areas:-Build and maintain strong, long-term relationships with key clients.-Understand the unique needs and preferences of each client.-Monitor and enhance client satisfaction by addressing their needs and concerns.-Ensure that the client's expectations are consistently met or exceeded.-Implement strategies to retain existing clients and reduce.
Feb 2022 - Jun 2022
Program Manager-Customer Experience
Key Result Areas:-Develop and execute a comprehensive customer experience strategy.-Align program objectives with the company's overall goals and vision.-Monitor and improve overall customer satisfaction scores.-Analyze feedback and data to identify areas for improvement.-Continuously evaluate and optimize the end-to-end customer journey.-Identify and.
Jul 2020 - Jan 2022
Onboard Security Supervisor
-Trained recruits and implemented ISPS code.-Handled and led the overall operations to the highest security levels as required by the company.-Maintained and shared daily/weekly/monthly security reports for the onboard and shoreside -Additionally assisted in onboard Customer service to ensure customer satisfaction was maintained.
Mar 2008 - Apr 2017
Customer Service Representative
-Managed a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency-Identified and address customer needs, with a goal of total satisfaction-Provided expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers-Met customer-service department sales.
Mar 2007 - Feb 2008
Customer Service Representative
-Managed a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency-Identified and address customer needs, with a goal of total satisfaction-Provided expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers-Met customer-service department sales.
Apr 2004 - Nov 2005
Store Manager
-I implemented training courses for recruits to ensure customer service and product knowledge.-Suggested new products that increased earnings by 23%.-Preparing statements and reports on weak basics.-Attending official meetings follows standard operations; cost control, and Contributing maximum profit with the level of resource management.-People management.
Oct 2002 - Apr 2004
Team & coworkers
Colleagues at CAB Experiences
Other employees you can reach at cabexperiences.com. View company contacts for 263 employees →
FK
Feby Kuruvila
Colleague at Cab ExperiencesKollam, Kerala, India, India
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AA
Achal Achaiah
Colleague at Cab ExperiencesBengaluru, Karnataka, India, India
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DP
Dhwanika P
Colleague at Cab ExperiencesMumbai, Maharashtra, India, India
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KB
Kamera Bharath Anil
Colleague at Cab ExperiencesHyderabad, Telangana, India, India
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KC
Karthikeya Cc
Colleague at Cab ExperiencesBengaluru South, Karnataka, India, India
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MJ
Mk Jasim
Colleague at Cab ExperiencesBengaluru, Karnataka, India, India
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NS
Nada Sikander
Colleague at Cab ExperiencesSingapore, Singapore
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GP
Gautham P A
Colleague at Cab ExperiencesBengaluru, Karnataka, India, India
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CD
Chirayu Dandona
Colleague at Cab ExperiencesGurgaon, Haryana, India, India
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SN
Susan Nandana
Colleague at Cab ExperiencesChennai, Tamil Nadu, India, India
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Feby Kuruvila
Colleague at Cab ExperiencesKollam, Kerala, India, India
View →
AA
Achal Achaiah
Colleague at Cab ExperiencesBengaluru, Karnataka, India, India
View →
DP
Dhwanika P
Colleague at Cab ExperiencesMumbai, Maharashtra, India, India
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KB
Kamera Bharath Anil
Colleague at Cab ExperiencesHyderabad, Telangana, India, India
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KC
Karthikeya Cc
Colleague at Cab ExperiencesBengaluru South, Karnataka, India, India
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MJ
Mk Jasim
Colleague at Cab ExperiencesBengaluru, Karnataka, India, India
View →
NS
Nada Sikander
Colleague at Cab ExperiencesSingapore, Singapore
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GP
Gautham P A
Colleague at Cab ExperiencesBengaluru, Karnataka, India, India
View →
CD
Chirayu Dandona
Colleague at Cab ExperiencesGurgaon, Haryana, India, India
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SN
Susan Nandana
Colleague at Cab ExperiencesChennai, Tamil Nadu, India, India
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3 education records
Melissa Dsouza education
Bachelor Of Commerce - Bcom, Business/Commerce, General, 1St
H.S.C., Business/Commerce, General, 1St
S.S.C., General Studies, 1St
Mumbai
FAQ
Frequently asked questions about Melissa Dsouza
Quick answers generated from the profile data available on this page.
What company does Melissa Dsouza work for?
Melissa Dsouza works for CAB Experiences.
What is Melissa Dsouza's role at CAB Experiences?
Melissa Dsouza is listed as Personal Assistant at CAB Experiences.
Where is Melissa Dsouza based?
Melissa Dsouza is based in Mumbai, Maharashtra, India while working with CAB Experiences.
What companies has Melissa Dsouza worked for?
Melissa Dsouza has worked for Cab Experiences, Andromeda Sales & Distribution Pvt Ltd, Cop28 Uae, Unikaksha, and Emeritus.
Who are Melissa Dsouza's colleagues at CAB Experiences?
Melissa Dsouza's colleagues at CAB Experiences include Feby Kuruvila, Achal Achaiah, Dhwanika P, Kamera Bharath Anil, and Karthikeya Cc.
How can I contact Melissa Dsouza?
You can use AeroLeads to view verified contact signals for Melissa Dsouza at CAB Experiences, including work email, phone, and LinkedIn data when available.
What schools did Melissa Dsouza attend?
Melissa Dsouza holds Bachelor Of Commerce - Bcom, Business/Commerce, General, 1St from Pt. Ravishankar Shukla University, Raipur.
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