Accomplished, results-oriented professional with a high level of expertise in the information technology field and over 20 years of progressively responsible management experience in several industries, including manufacturing, security, publishing, banking, and science. Possesses a proven track record of introducing and implementing practices that have consistently improved product quality and service. Exhibits a concentrated focus on maintaining customer satisfaction and aggressively tackles and resolves problems/issues in a timely manner. Effectively manages budgets of up to $7M and utilizes strong leadership and motivational skills to guide teams toward achieving and exceeding targeted goals. Additional areas of expertise include:Business Management • Systems Integration & Installation • Security & Privacy • Team Facilitation • Expense Control • Telecommunications • Network Management • Product Development - Strategic Planning • Project Management • Communications • Negotiations • Training • Process ImprovementSpecialties: Leading High Performance teams to exceed business and customer satisfaction vision of the organization.