• Actively engage with and build relationships with a portfolio of 1,000 donors and prospects • Leverage technology including fundraising cloud platforms, social media platforms and video conferencing software tools to build rapport, steward and solicit donors in an alumni centric, targeted, high-velocity manner• Execute monthly and quarterly touchpoint cadences across portfolio to ensure consistent and relevant donor communication averaging 50 touchpoints per day• Meet and exceed clearly defined activity metrics, fundraising outcomes and pipeline growth targets. • Identify the appropriate engagement tactics from a selection of engagement and philanthropic opportunities across the university to inform conversations and solicitations• Serve as a proactive advisor on resources available to donors and prospects across the institution• Build relationships across the University campus to connect donors with relevant individuals when applicable • Proactively monitors engagement to identify and launch initiatives that drive donations • Develops and maintains an in-depth knowledge of university activities, priorities and needs in both teaching and research to match the interests and needs of prospective donors with the strategic needs of the university .• Anticipates, analyzes and solves problems and implements solutions on how best to respond to the needs of alumni, volunteers and donors

•Create and update database of current Associate Instructor assignments, academic progress, and funding status•Admissions Manager: Guide prospective students through the university’s online application and transcript submission•Manage application processes and distribution of all departmental fellowships and scholarships•Advise current and prospective graduate students regarding domestic and international admission policies and standards, application procedures, departmental financial assistance, degree requirements, and academic progress•Research and maintain unit compliance regarding the University, College, and departmental policies

•Analyzed and evaluated staff and intern performance; implemented regular reviews, mentored and co-curated professional development opportunities for employees and volunteers to grow skills and reach learning goals•Managed daily operations, policy development, and HR situations for all staff and volunteers•Maintained all files and recordkeeping for volunteers and hourly staff•Developed and led 4-week training sessions for volunteers and staff on customer service and social justice•Built partnerships with organizations and schools to conduct monthly educational presentations and recruitment events•Served on organization’s Justice, Equity, Diversity, and Inclusion (JEDI) committee

•Present audience-driven programs for students that teaches skills needed to help in situations involving alcohol/drug use that could lead to a sexual assault •Assist in practicing bystander intervention scenarios and facilitate discussions on how alcohol and drug use influences ability to engage in consensual sexual activity •Participate in training workshops on community violence prevention, transformative justice, teaching methods, etc. •Act as a resource for students to receive university or community services for survivors of sexual assault/misconduct

•Member of Leadership Team that managed residence hall of ~400 residents and supervised 11 residential staff• Led training sessions on Mental Health, Emotional Intelligence, Program Development, Conflict Mediation, and Emergency Response.•Managed crises, mediated conflicts, enforced residence hall policy, and documented any violations or mental health updates •Reviewed and implemented policies, procedures, and training methods to share with staff at weekly meetings •Collected and created resource documents to make updated Training Manuals for each Resident Assistant

•Directly oversaw the safety and personal development of a floor (50+ residents) to ensure a supportive environment and positive college experience •Construct informational programs, bulletin boards, and fliers to share information and serve as a campus resource •Demonstrate customer service and task management while completing administrative tasks through specialized computer software for resident lockouts, sorting mail, and reporting maintenance issues at the center desk •Train new employees on Mental Health Procedures, Emotional Intelligence, Duty Communication, and Desk Procedures•Managed crises situations and actively enforced Residential Life policy in residence halls with up to ~1,300 students•Wrote detailed Incident Reports for any residence hall violations, emergency situations, or mental health updates

• Managed volunteer ushers to maximize patron experience during events and performances• Addressed patron concerns individually to ensure satisfaction • Trained in “PlusOne” customer service model

•Address customer’s needs and answer questions regarding the collection of fine art books, materials, and the organization’s programs and mission. •Work the cash register by handling money and learning specialized coding for products•Utilize database software to locate store’s books and materials for customers•Responsible for stocking food, drinks, art supplies, and books based on store’s coding and aisle organization•Responsible for cleanliness of the store and organizing attractive displays of products