Melaina Bent Email & Phone Number

• Maintained proper and adequate communication between the lab, clinical staff members, and patients
• Escalation of communication breakdown within laboratory to allow for continuous improvement of services
• Ensured delivery of critical laboratory values, cancelation of tests with provider offices, and compilation of reports

• Maintained patient charts and medical records to ensure accuracy
• Ensured proper communication between all members of clinical staff
• Transcribed and verified physician orders ensuring effective delivery of services to each patient
• Managed ordering and maintaining stock for the unit to ensure that medical supplies were available as needed and tracking use
• Managed overall inventory and stock for the unit and ensured all medical supplies were available as needed.

• Communicated proactively both internally and externally with multiple parties as needed to best expedite a claim
• Used critical thinking skills to determine the facts of claimant’s loss and other contributing factors while maintaining legal compliance and communication per state specific guidelines
• Evaluated damages, organized payment of claim damages and mitigation, organized rental car pick up and drop off, and other payments as required
• Support communication, conflict resolution, and completion of claim and its updates to all parties for an inventory of upwards of 35 claims at a time

Grand Rapids, Michigan, United States

Cascade Township, Michigan, United States

Bachelor Of Science - Bs, Biomedical Sciences, General

Biology, General

Activities and Societies: Cross Country Team Women's Basketball Team