Melanie Jaramillo Email & Phone Number

• Participate in the strategy, design, compliance and pricing/budgeting of all benefit plans and managing day-to-day administration of welfare plans, retirement plans, and special projects
• Ensure compliance of benefit programs utilizing current legislation and policies (COBRA, FMLA, HIPAA, ADA) and coordinate with vendors to resolve compliance issues
• Administer, maintain, and track leave of absence request, disability claims/FMLA, military leave and personal leave
• Research and analyze benefit benchmarks, trends, and policies and make recommendations to update current processes and materials to be published on our resource page
• Partner with other teams within HR to prepare, coordinate and maintain all expatriates and overseas assignments including reporting benefits, local labor laws, taxes expenses, and expat issues. Provide assistance to.
• Coordinate annual retirement plan audits, both internal and external audits

• Analyze court orders and other related documents to determine award/ denial conclusion in relation to the Code of Federal Regulations- one of the largest 401 K institution that serves Uniform and Civilian workers
• Performing docket search, contacting attorneys and submitting parties to resolve missing information or conflicts
• Training new hires on SOP, assisting with creating and presenting training materials
• Verifying cases that are processed and assigning corrections based on error matrices
• Handling multiple workflows that involves resolving dispute issues prior to payment and having extensive knowledge of all the other departments to be able to direct certain task and questions
• Maintaining production and accuracy for both processing and verification and maintaining service level agreements (SLAs)

Fairfax County, Virginia, United States

• Utilized case management platform to request for records, request for medical advisor(MD) review, and create correspondence
• Examine extensive medical records to adjudicate disability claims; lab work findings, X-ray and Scans, medical diagnosis, clinical notes, hospitalizations, eye and hearing exams, etc.
• Extensive knowledge on various claim type, qualifying factors, and policies; Title 2 and Title 16
• Liaise with doctors to resolve any medical discrepancies and conclude with a final medical finding that analyzesobjective (clinical labs and scans) with the subjective report of pain or impairment affecting their daily.
• Contacting claimants and their medical provider to clarify claims or to schedule consultative exams in the absenceof a current physical examination or a type of imaging
• Produce substantial and accurate case closures per quarter

• Assisted in help-desk facility work orders under the program manager and contracting officer representative
• Use of emaint work order tracking software and inputting request in tenant service website to execute work orders
• Receiving and directing visitors, fielding telephone calls, mailing and receiving, and use of MS Applications
• Assisted in policy documentation, travel request process, filing of paperwork, and handling of PII documentation
• Inventory and purchasing of supplies, submission of expense report, and daily task as determined by executive team

• Daily intake, assessment, and data entry of applicants to determine eligibility and communicate programrequirements
• Simultaneous implementation of two grants under rental assistance funded by state and county
• Assessed and verified rental lease, general excise tax, tax map key, & W-9
• Inspected rental unit to assessed adherence to minimum safety standards and living conditions
• Assisted and/or independently conducted financial literacy for small groups averaging 10 individuals
• Actively managed up to 30 clients with monthly follow-ups and resolved issues pertaining to rent