Melanie Jaramillo Email & Phone Number

● Participate in the strategy, design, compliance and pricing/budgeting of all benefit plans and managing day-to-day administration of welfare plans, retirement plans, and special projects● Ensure compliance of benefit programs utilizing current legislation and policies (COBRA, FMLA, HIPAA, ADA) and coordinate with vendors to resolve compliance issues● Administer, maintain, and track leave of absence request, disability claims/FMLA, military leave and personal leave● Research and analyze benefit benchmarks, trends, and policies and make recommendations to update current processes and materials to be published on our resource page● Partner with other teams within HR to prepare, coordinate and maintain all expatriates and overseas assignments including reporting benefits, local labor laws, taxes expenses, and expat issues. Provide assistance to Program Manager on global mobility from an HR perspective and advise on country specific laws● Coordinate annual retirement plan audits, both internal and external audits● Assist vendors, insurance carriers, employees, and other departments within the company to resolve any issues and inquiries pertaining to benefit plans● Manage monthly billing by processing bills for payments, working with payroll and accounts payable to execute pay corrections and resolve vendor payment discrepancies ● Audit HRIS Data to ensure automated processes are working and correctly maintained/transmitted

● Analyze court orders and other related documents to determine award/ denial conclusion in relation to the Code of Federal Regulations- one of the largest 401 K institution that serves Uniform and Civilian workers● Performing docket search, contacting attorneys and submitting parties to resolve missing information or conflicts● Training new hires on SOP, assisting with creating and presenting training materials● Verifying cases that are processed and assigning corrections based on error matrices● Handling multiple workflows that involves resolving dispute issues prior to payment and having extensive knowledge of all the other departments to be able to direct certain task and questions● Maintaining production and accuracy for both processing and verification and maintaining service level agreements (SLAs)● UAT and Smoke screen testing 1-2x per month

Fairfax County, Virginia, United States

● Utilized case management platform to request for records, request for medical advisor(MD) review, and create correspondence● Examine extensive medical records to adjudicate disability claims; lab work findings, X-ray and Scans, medical diagnosis, clinical notes, hospitalizations, eye and hearing exams, etc.● Extensive knowledge on various claim type, qualifying factors, and policies; Title 2 and Title 16● Liaise with doctors to resolve any medical discrepancies and conclude with a final medical finding that analyzesobjective (clinical labs and scans) with the subjective report of pain or impairment affecting their daily activities● Contacting claimants and their medical provider to clarify claims or to schedule consultative exams in the absenceof a current physical examination or a type of imaging● Produce substantial and accurate case closures per quarter● Correspond w/ claimants and health IT staff on a daily basis● Produce substantial and accurate case closures per quarter

● Assisted in help-desk facility work orders under the program manager and contracting officer representative● Use of emaint work order tracking software and inputting request in tenant service website to execute work orders● Receiving and directing visitors, fielding telephone calls, mailing and receiving, and use of MS Applications● Assisted in policy documentation, travel request process, filing of paperwork, and handling of PII documentation● Inventory and purchasing of supplies, submission of expense report, and daily task as determined by executive team

● Daily intake, assessment, and data entry of applicants to determine eligibility and communicate programrequirements● Simultaneous implementation of two grants under rental assistance funded by state and county● Assessed and verified rental lease, general excise tax, tax map key, & W-9● Inspected rental unit to assessed adherence to minimum safety standards and living conditions● Assisted and/or independently conducted financial literacy for small groups averaging 10 individuals● Actively managed up to 30 clients with monthly follow-ups and resolved issues pertaining to rent● Initiated requisitions, distribution of checks, receipt acquisition, and assisted in reconciliation of accounts● Case management: updating client files monthly and community outreach, monthly and quarterly reports● Creation and Implementation of individualized employment plan● Pre-employment Training(P.E.T) Instructor in one-on-one and/or small group settings and modified P.E.T. manual● Implementation of state grant and budgeting allotted finances for supportive services and/ or vocational training