Melody Ellis Email & Phone Number

• Provides level 2 application technical support, including user provisioning and after-hours, on-call rotation to ensure system availability, user capabilities, data management, and best practice / process compliance for various applications including Salesforce FET, Thirsty, JD Enterprise (JDE), Genesys and SAP P08 data tables.• Collaborates with Product Owners, Project Managers, and level 3 application support and deployment teams to triage incidents and drive ticket resolution (via Microsoft Dynamics and SOAR) and change management processes through QA and UAT support in testing and production environments, data analysis, process documentation and business communications.• Partners with leaders across FOCS/FSOP to provide effective analytical solutions, automate workflows, and solve business problems for strategic initiatives through the development and optimization of new and existing reports and dashboards including Microsoft Excel, Access, PowerBI, and Salesforce Tableau CRM Analytics Studio.• Leads the creation and maintenance of dashboards and reporting tools based on Structured Query Language (SQL/SAQL) principles within Salesforce Tableau CRM Analytics Studio for various FOCS/FSOP groups.• Serves as business system SME for Salesforce (FET) to assist PM, Product Owner, and deployment Teams by creating and validate user stories/test scripts in Azure DevOps, stage testing materials, provide multi-role regression, Quality Assurance (QA) and User Acceptance Testing (UAT) support in sandbox / testing environments, provision test users, design and document business processes and best practices, facilitate training

Drives the successful execution of project plans and ongoing Coca-Cola Freestyle and Dasani Purefill activities across multiple time-zones within the US and Canada.Serves as SME for Salesforce (FET, Thirsty) and JDE through process mapping and documentation, User Acceptance Testing (UAT) support, data integrity and cleanup, training facilitation and mentoring.Accountable for each stage of the project life cycle:-Facilitates the establishment of project proposals, charters, plans and schedules.-Quantifies and deploys task and resource requirements in collaboration with appropriate cross-functional teams including impacted account teams, supply chain, operations, bottler service provider network, equipment suppliers and third-party contractors and vendors.-Monitors progress and responds to scope change requests and resource constraints in accordance with company best practices and quality standards.-Creates communication plans with schedules and updates, celebrates milestones and documents lessons learned to all relevant stakeholders through feedback, reporting, meetings.-Leverages technology, skills, and expertise to aid account teams in strategic equipment decisions through reporting and data visualization, process improvements and feedback.-Daily utilization of Microsoft Office Suite including Excel, PowerPoint, Word, Teams and SharePoint, along with Quick Base, Salesforce, SAP, and JD Enterprise.

• Accountable for all non-reactive service Freestyle activities for Firehouse Subs and National On-Site Retail (NOSR) customers, serving as a one-point contact to monitor scheduling, resolve issues and provide a unique customer care experience• Provides operational support for field teams to increase efficiency and improve performance through feedback, resource allocation, reporting, and task management.• Collaboration with both internal and external partners such as finance, call centers, corporate leadership and service agent contacts.• Account Coordinator Mentorship Program Lead: 4+ years of mentorship and onboarding of new hires, assisting management by leading training sessions, gathering volunteers, coordinating and hosting sit-withs, and speaking at orientations.• Participating in ongoing modernization efforts by testing, identifying defects and providing feedback on key enhancements of business systems. • 5+ years’ experience supporting regional and national foodservice 50+ chains and concessionaires.

Master Of Business Administration - Mba

Activities and Societies: CETL Graduate Student Professional Development Tier II - Intro to Scholarly Teaching

Bachelor Of Business Administration - Bba, Business Administration And Management, General, Magna Cum Laude

Activities and Societies: Beta Gamma Sigma, Phi Kappa Phi, Order of the Sword and Shield (Omicron Sigma Sigma), Omega Nu.

Bachelor Of Business Administration - Bba, Computer And Information Systems Security/Information Assurance, Magna Cum Laude

Activities and Societies: Beta Gamma Sigma, Phi Kappa Phi, Order of the Sword and Shield (Omicron Sigma Sigma), Omega Nu.