Doris Meland Email & Phone Number

Elk Grove Village, Illinois, United States

Skokie, Il

Provide assistance to Park District customers and other Park Districts employees in a friendly, professional manner. Open/Close the Community Center based on shift worked Reports to Customer Service Supervisor.• Provide information to customers regarding Park District Programs. Process program registrations/room rentals/picnic permits on the RecTrak system• Assist building guests/program leaders during programs/room rentals as required• Answer phones and provide support and information to callers• Assist with projects related to Park District events • Work with the Maintenance crew to ensure there are no building safety issues

Wheeling, Il

Customer Service Manager – Handy Kenlin Group Supervise and Coach Customer Service/Sales Representatives and an Office Administrator to provide exceptional customer service and support to our Manufacturing & Distributing Partners. Reports to CEO/President.• Managing the daily handling of incoming orders ensuring fulfillment and shipping within 48 hrs• Handling escalated customer service calls from manufacturers, distributors and consumers• Partner with Production Planners to maintain sufficient inventory by product to achieve 98% in-stock levels. Lead a weekly product backorder review meeting looking out 4 months to identify potential stock issues with long lead-time products• Meet monthly with each team member to discuss performance opportunities, workflow and project status• Coordinate container direct shipments from China factories to customers including international documentation, shipment bookings and container tracking• Oversee Third Party Warehouses to ensure timely and accurate shipments. Identify and resolve inventory discrepancies. • Report and track potential quality issues and work closely with Product Development and Quality Assurance on corrective actions • Served as Key member of New Enterprise Software Selection and Onboarding Committee• Integral member of the Process Improvement Committee

Training and supervising Crew Leaders, and monitoring the quality and progress of the work to ensure the success of Non-Response Follow Up (NRFU) in my District.• Train Nine (9) Crew Leaders in their and their Enumerators (120+) responsibilities of the Non-Response Follow-Up unit• Supervise and monitor Crew Lead work assignments• Meet daily with each Crew Leader• Evaluate Crew Leader performance, counsel poor performers, document performance problems• Certify Crew Leader daily work hours• Monitor completion of enumerator initial observations• Resolve quality control issues by recommending retraining or addition observations• Recommend productive Crew Leaders & Enumerators to the AMFO for additional work• Recommend the termination of poor performers to the AMFO

Quality Control Enumerator (temporary position)Source, research, report and compile data related to the 2010 Census. Performed field work which involved canvassing, listing and interviewing• Conducted Quality Control Operations at selected addressed in predetermined geographic areas• Participated in relisting difficult or inadequately prelisted areas• Located and visited selected housing units, conducted interviews with occupants• Explained the purpose of the visit and collected necessary information• Recorded data on a Government issued hand-held computer

Lead and coached a Customer Service and Operations team of 10 full-time and additional temporary employees to provide fast, friendly & effective service to our visitors, consumers and retail customers (7,000+). Oversaw a Call Center handling 65,000+ calls and processed 50,000+ orders received by EDI, Email, Fax and Customer Websites annually. Partnered with all internal departments to develop and institute efficient and effective work processes.

Selected, installed and maintained office equipment including telephone system, voicemail, network and telephone wiring, copiers, fax and postage machines. Processed and transmitted the weekly office payroll using ADP PC Payroll for Windows Software.

Provided to over 150 professional world-wide partners customer support through clear communications and training. Developed and published weekly, monthly and quarterly sales analysis reports to the Executive Management team. Managed the Accounts Receivable functions for the past due accounts. Managed 2 external fulfillment houses’ performance and monitored their inventory levels.

. Provided support to the Sales, Marketing and Product Development departments of a $6.6 Million business. Provided sales support through consumer sampling events, recipe development and product reformulations. Developed and assigned quarterly and annual sales volume objectives by region based on national plan and market trends to field sales representatives. Developed routine and ad hoc sales analysis of business and customer trends and published to the Pritikin team members.• Planned, developed and actively managed 3 general & administrative budgets totaling $2.8 Million resulting in division savings of +$200,000, through budget analysis and project recommendations.• Managed, coordinated and negotiated National Sales conferences (300+ attendees) and National Food Distributor Association (NFDA) conventions held semi-annually with Brokers, Distributors and Company Sales Representatives to introduce new/reformulated products and programs. • Managed and coordinated local marketing events with Brokers, Distributors and Retailers which increased product awareness and unit sales.• Developed with Regional Sales Representative, 15 product acceptances and 4 product samplings at over 180 Wal-Mart Supercenters across the country.

Provided full-range customer service to over 53,000 Chicago Metropolitan Area Clients. Processed loans, policy cancellations, dividend distribution and changes via mainframe computer system. Processed and balanced incoming policy premium payments. Managed the agency’s petty cash. Monitored and ordered Agency’s Office Supplies.

Education record

General