Melanee Mcguire Email & Phone Number

Etobicoke, On, Canada

- Leads the in-store E-commerce team ensuring store e-commerce process is carried out properly, reporting to warehouse manager and store managers - Delegate tasks where needed to ensure tasks are completed by end of day - Ensures team members pick the correct product for orders, does detail-oriented checks to make sure product is in pristine condition to ship, packages products and prepares packages appropriately, and ensures all labels are correct to ship while maintaining or surpassing a 90% fulfillment rate - Resolves any outstanding orders or customer service issues by finding product, packaging items, and making sure orders have a one-day turn around process - Communicates by telephone and email with company e-commerce team and with customers to efficiently solve problems and inquiries with their orders

- Offers excellent customer service while cashing out customers, doing exchanges, and returns of previously purchased merchandise - Demonstrated strong communication skills by responding to customer inquiries per shift through knowledge of store merchandise and procedures - Responsibly accepts payment in the form of cash, debit and credit and returning the correct change due necessary for cash payments - Explains and persuades customers to sign up for the Sporting Life Rewards program in order to track their purchases, and receive incentive and benefits for shopping at Sporting Life

Toronto, Canada Area

- Provided excellent customer service in the Canada Goose department, became an expert in their merchandise in order to best outfit customers - Organized and prepared product while monitoring Canada Goose shipments deliveries to the store in order to stock the floor properly - Merchandises the Canada Goose section in order to maintain both Sporting Life’s and Canada Goose’s standards for merchandise - Assisted in training new hires on the Canada Goose section, going over product information, merchandising and display standards for the section, and selling practises for Canada Goose

Etobicoke, On

- Sales Associate who regularly exceeded established sales goals - Over the past five years contributed to increasing sales and sold merchandise totalling $200,000+ per fiscal year, the last three years sold merchandise totalling $400,000+ per fiscal year, received bonus as a result of reaching these sales targets - Implemented strong communication skills and demonstrated product knowledge in order to exceed established sales goals and win store and company-wide sales contests - Participated in product knowledge meetings where new products and technologies were transitioned to staff, provided support and training to team members on new products - Trained new hires as sales associates, showcasing a friendly environment and making strong interpersonal connections and relationship building - Provided excellent customer service, responding to client enquiries, securing strong customer relationships and high service satisfaction ratings - Proven to have very effective organizational and time management skills; leadership and influencing skills when identifying customer needs and while working with co-workers - Dedicated team player that enjoys working with others and proficient at managing and prioritizing workload without supervision

- Planned, created, scheduled, and published daily advertising content for the Facebook page - Communicated with store manager to create a schedule and content calendar that drove reach and engagement to the page while driving in-store curbside sales- Designed page graphics (cover page, profile picture, picture and video ads) to align and promote page goals- Drove curbside business by creating content and copy that engaged the audience while promoting Mother's Day and Diamond Extravaganza sales- Used Canva to create photo and video graphics that advertised specific jewellery pieces that correlated with store promotions- Monitored the page while testing variations of graphics, copy, and post times in order to improve on post engagement rate, reach, and follower growth rate