Melani Thomas Email & Phone Number

Las Vegas, Nevada, United States

• Complete all pre-trip procedures (i.e. reviewing paperwork, inspecting vehicle, etc.) and maintained a safe, clean and neat work area at all times.• Maintain prompt, accurate, and courteous radio/phone contact with company dispatcher, informing dispatcher of key trip information (i.e. en route, staging, on location, passenger on board, additional stop requests, trip complete, etc.) Paying close attention to dispatcher’s instructions, and any applicable changes to trip information.• Meet guests at pre-arranged locations on or off property. Arriving promptly at specific pre-arranged times, striving to arrive a minimum of 15 minutes prior to the scheduled pick up time. Transporting guests to specific designated location(s).• Assist guests in and out of the vehicle along with any luggage, carefully lifting and stowing luggage in trunk of the vehicle.• Offer information about local venues (i.e. restaurants, hotels, etc.) as asked.

Las Vegas, Nevada, United States

• Answer multi-line telephone; manage multiple databases while receiving and inputting reservations also updating information for all requests; dispatch chauffeurs; track airline arrivals; maintain chauffeur rotations; effective radio communication.• Maintain solid customer relationships by handling reservations, questions and concerns with speed and professionalism.• Researching to troubleshoot customer problems (i.e Communicating with drivers, office staff and customers verbally and in writing)• Complaint resolution.• Provide excellent service consistent with the property’s core service standards and brand attributes, including but not limited to 5 Diamond Service.