Melanie Potter Email and Phone Number

Responsible for driving large-scale projects necessary to deliver the company’s transformation strategies, guaranteeing smooth project execution, stakeholder alignment, and championing the achievement of project goals. Owned communication and change management plans for transformation and strategic initiatives. Utilized strong communication and collaboration skills to lead a global cross-functional team to determine operational feasibility of proposed programs and products. Provided expert coaching and training to initiative leads and teams to ensure accountability and best-practice execution.

Long term contract position for Veritas Technologies (Santa Clara, CA). Core team member of the Finance Transformation Office, responsible for working with global cross-functional teams to drive finance and company programs supporting data, processes and systems. Responsible for project plan development, risk and mitigation reporting, executive alignment, communication plan/content creation, and change management. Developed and implemented change management strategies, crafted communication plans, and produced written communication materials. Tracked progress and implementation of the plans and ensured they were delivered on schedule.

Responsible for driving highly visible projects, ensuring client satisfaction by delivering exceptional customer service, deliverable tracking, risk identification, status reporting and change management. Developed and implemented client onboarding workflow. Developed strong relationships with clients and provided exception service to drive customer loyalty and retention. In addition, advised and collaborated with executive leadership on key strategic initiatives and process re-engineering opportunities.

Manage, lead and motivate highly skilled business process analysts focused on business process optimization and enhancement.• Advisor to new product teams to assist in determining operational supportability • Key contributor in large-scale projects to ensure process alignment with business initiative• Identify and analyze operational gaps and drive process refinement• Handle global order escalations from partners and internal stakeholders by liaising with cross-functional teams, such as Legal, Revenue and Credit and Collections• Manage and execute cross-training plans to ensure adequate global process support coverage• Issue resolution related to system tools, data entitlement and order operations

Responsible for development of new business model designs to ensure standardization across all hosted platforms.• Perform gap analysis on operational models and identified standard solutions to fulfill customized business requirements• Work with IT, operational readiness and process leads to finalize the solution design for new capabilities• Manage all aspects of change management, planning and execution• Ensure all process capability is documented and published globally across Order to Cash• Direct UAT scenarios, scripts, test schedules, testers, kick off, progress reporting and defect tracking• Facilitate the integrated communications plan supporting the Order to Cash process by keeping key stakeholders, customers and process participants informed of upcoming changes while promoting a culture of continuous improvement and success

Responsible for driving and executing operational launch activities for highly visible appliance releases. Act as a pioneer to create, develop and grow the newly formed appliance business. Educate and partner with various departments on the Scaled Agile Framework to enhance operating capabilities. Program Manager of global release readiness across various organizations within the company including Operations, Legal, Trade Compliance, Engineering, Sales Operations, Manufacturing, Finance, Support and Educational Services. • Facilitated PI Planning events (US, China) to align quarterly plans, risks and dependencies• Spearhead executive initiatives to define, manage and implement appliance/hardware business processes to drive delivery excellence• Lead a global cross-functional release readiness team across the appliance business, including next generation products and external validation programs• Develop the hardware operational release documentation and leveraged SFDC and support systems to establish governance for appliance business to maximize revenue

Responsible for managing relationships with outsource vendors including KPI and resource allocation.• Develop and execute training programs for all global teams on new infrastructure process changes• Implemented a root cause analysis process to drive continuous execution and system improvement• Recommend, develop, and implement processes and tools to facilitate product and pricing data integrity• Manage IT Help Desk cases and escalations ensuring that all urgent cases were properly prioritized and actioned • Ownership and budget responsibility for outsourcing partners within the Office of Pricing

Own and drive cross-functional processes, policies, programs and standards, with an eye on business process re-engineering.• Led change management efforts to ensure seamless integration and implementation of new processes• Ensure cross-LOB, cross-function and cross-region adherence to documented standards, policies and processes for SKU management and operational releases• Develop service level agreements (SLAs) to accommodate current business models, programs and policies with key internal stakeholders• Understand data dependencies, usage and global implications - streamline and drive consistency

(Veritas Software Acquired by Symantec)Direct global program management team activities including product life cycle, strategic policies and change initiatives.• Advise Product Managers in defining go-to-market pricing and licensing strategy• Resolve customer impacting issues in the areas of pricing & licensing, compliance, supply chain, sales operations and order operations• Partner with IT in the development of a custom product data hub tool• Participate in data migration activities for Oracle ERP implementation• Actively engaged in product lifecycle development, strategic policies, and driving impactful change initiatives• Resolve Vendor manufacturing issues (SKU and Bill of Materials related), accountable for vendor reporting and metrics• Core team member in worldwide vendor selection process