Melanie Hynd (Adamo) Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Direct responsibility for the functional oversight and performance monitoring across Alinta’s front-line Customer Service teams including voice, correspondence, digital and other social media channels Work in partnership with Alinta’s Platform and Process optimisation teams to explore process and technology solutions with the sustained ambition of.

Melbourne, Victoria, Australia

Support the design of a Retail compliance assurance framework to ensure effective processes, procedures & controls are in place.Proactively manage compliance risks & issues and work with stakeholders to develop & implement mitigation strategies & controls.Take appropriate action according to results generated from compliance monitoring activities, with a.

Melbourne, Australia

Review and implementation of Telstra’s internal coaching and development framework across all domestic contact centre sites.Design and implementation of Accelerated Learning which successfully improved key call centre metrics such as Multi Agent Events (MAE) and Average Handling Time (AHT) across the domestic and international contact centre.

Melbourne, Australia

The primary function of this role is to provide engagement between Telstra and our industry’s groups such as Telecommunications Industry Ombudsman (TIO), Australian Financial Complaint Authority (AFCA), Communications Alliance (CA) and the Australian Communications & Media Authority (ACMA). Through this role I have created positive relationships with our.

Melbourne, Australia

Operational running of centre with 85 agents, including scheduling, leave balances, coaching and upskilling.Daily, weekly and monthly reporting on centre operations and performance. Highlighting areas of opportunity and improvement within the work type.Driving engagement across the centre with Reward & Recognition programs / initiatives &.

Melbourne, Australia

The primary function of this role is to provide engagement between Telstra and our industry groups such as Telecommunications Industry Ombudsman (TIO), Financial Ombudsman (FoS) and Communications Alliance (CA). Creating a positive relationship with our industry bodies we will be able to improve customer service and reduce cost into the business. In.

Melbourne, Australia

As an Executive Assistant my primary role was providing professional, responsive and confidential support to the Director of XCo Complaints and Customer Management and to effectively and efficiently deliver administrative services to enable the supported director to focus on delivering on all of Telstra’s strategic pillars. During this time the XCo.

Melbourne, Australia

The primary function of this role is to provide high customer service whilst responding to Complex Customer Complaints that relate to a range of products and services. The primary purpose of this role is to resolve TIO, Media and Privacy complaints of a complex nature. As part of a highly productive team, I was required to liaise effectively with customers.

Meditation Teacher Training

Blended Online Mhfa Course, Components 1 And 2

First Aid, Hltaid009 Provide Cpr; Hltaid010 Provide Basic Emergency Life Support; Hltaid011 Provide First Aid

50 Hour Yin Tt, Yin Yoga

200 Hour Ytt, Yoga Teacher Training/Yoga Therapy, 200Hr Ryt

Activities and Societies: Qualifications: 200hr Yoga Teacher Training - The Yoga Social Accreditation: RYT Yoga Alliance Memberships: Yoga.

Bachelor Of Health, Naturopathic Medicine/Naturopathy

Naturopathy uses the holistic principles of Hippocrates to treat the underlying cause and the whole patient, not just the symptoms, to.