Melanie Agee Email & Phone Number

Austin, Tx, Us

Austin, Texas Area

Austin, Texas

Established clear expectations of a team of 8-12 Agents and provided honest and timely feedback while building trust in order to motivate the team to grow and develop further.Coached and energized people to achieve exceptional results of providing quality service and meeting and exceeding ticket goals. Fostered a team environment where the Internal Client and External Client are equally at the forefront by leading and empowering the team to execute client-right behavior and mindsets to help build a stronger business and retain clients.Contributed to Stitch Fix’s hiring efforts to ensure the team was thriving with individuals that support and build upon the operating standard.Monitored workflows to understand the needs of the business and how to prioritize time to make edits when necessary and keep in line with our service level agreement.

Austin, Texas Area

Created, developed and managed training initiatives, covering a wide range of subject matter, focusing on Kasasa's portfolio of learning and development products.Supervised and supported a team of consultants to align goals, expectations and sustain accountability. Presented high-energy presentations to clients nationwide with attendance of 50-500. Along with facilitating training sessions on Kasasa's portfolio of products in a classroom environment.Analyzed performance opportunities; touch points following each training, uncovering strengths and weaknesses with the goal of moving teams from an order-taker sales culture to a relationship-building environment.Conducted needs analysis, determined the best training approach for each client type, and worked with C-level Executives and Branch Managers on implementing an action plan using effective change management techniques and professional development solutions.Led the onboarding processes for new RED Consultants and provided feedback.

Orlando, Florida Area

Provided audience control, including handling challenging Guest situations.Ensured the safety of Character Performers while maintaining show quality and Character integrity.

The Woodlands, Tx

Provided guest registration and management services and remedied customer issues. Provided an elevated customer experience to generate a loyal clientele.

Knoxville, Tennessee Area

Organized and created weekly editorial schedule for the College of Communications and Information faculty and student magazine.Researched, wrote and published articles.

Actively assisted guests.Demonstrated and sold merchandise in indoor and outdoor areas.Created "magical moments" for guests.

Served as the point person for office manager duties including maintenance, mailing, shopping, supplies, equipment, bills, and errands. Managed office budget, and ensured accurate and timely reporting.