Melanie Birk

Melanie Birk Email and Phone Number

Technology Services Manager at FIS @ FIS
jacksonville, florida, united states
Melanie Birk's Location
North Prairie, Wisconsin, United States, United States
Melanie Birk's Contact Details

Melanie Birk work email

Melanie Birk personal email

n/a
About Melanie Birk

Enthusiastic, organized, and highly driven individual with a strong management background and in meeting customer service, sales, and business development objectives. Persuasive communicator and active listener with proven relationship-building abilities. Easily cultivates trusting and positive relationships with clients, coworkers, employees, and supervisors.

Melanie Birk's Current Company Details
FIS

Fis

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Technology Services Manager at FIS
jacksonville, florida, united states
Website:
fisglobal.com
Employees:
39764
Melanie Birk Work Experience Details
  • Fis
    Technology Services Manager
    Fis Feb 2022 - Present
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  • Fis
    Project Manager Ii - Technology
    Fis Aug 2021 - Feb 2022
    Remote
    - Key point of contact at an executive level to new and existing clients supported on one of the core platforms. - Manages the activities and delivery of software enhancements/upgrades, configuration changes and defect fixes in concert with the entire production support team. - Provides constant communication with the client and FIS staff to deliver timely and accurate solutions. - Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams. - Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope. - Interfaces with external clients or field-based employees on technical matters as needed. - Serves as liaison between technical and non-technical teams, in internal organizations as well as in client and vendor/subcontractor organizations to ensure all deliverable targets and requirements are met.
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  • Fis
    Client Relationship Manager
    Fis Nov 2020 - Aug 2021
    Remote
    - Maintains contact with a portfolio of banking clients at an executive level, focusing operationally and on the strategic nature of the relationship. - Serves as the primary contact and client liaison during delivery of an outsourced solution, whether it is an IT solution or a business process outsourced solution and regardless of the client’s geographic location. - Responsibility for client satisfaction, maintaining client communication and overall management of client relationship. Works to maintain and grow the client relationship while ensuring ongoing customer service.- Coordinates with the delivery organizations to ensure the delivery of continuous and effective services and ensures project completion within budget and in accordance with contract requirements.- Identifies areas where continuous improvement can be applied, oversees the implementation of the change and measures the level of improvement.
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  • Fis
    Call Center Manager
    Fis Jun 2019 - Nov 2020
    Milwaukee, Wisconsin
    - Hire, train, manage and support IT Technical Support teams across multiple US states and Manilla, Philippines. - Maintain calling queues, push ticket flow, and meet SLAs.- Support 100+ financial institution clients and their daily operations. - Route escalations appropriately for quick problem resolution.- Accustomed to travel for business.
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  • Weddings With A Twist, Llc
    Wedding Coordinator
    Weddings With A Twist, Llc Apr 2017 - Dec 2021
    Milwaukee, Wisconsin
    - Facilitates operations including: overall set up of venue, strategic problem solving, communication and collaboration with all vendor staff, and deliverance of event with the utmost punctuality. - Provides any additional support to complete all tasks, taking down of event, while providing the highest degree of customer service.
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  • Tumi
    Associate Manager
    Tumi Sep 2017 - Jun 2019
    Milwaukee, Wisconsin
    - Established new and maintained existing client relationships by cultivating open and positive dialogue, ensuring high-quality service and following up after sales close.- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
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  • City Of Kenosha
    Coordinator Of Volunteers
    City Of Kenosha May 2017 - Jun 2019
    Kenosha, Wi
    - Hired, trained, scheduled, and retained a fantastic team of approximately 150 volunteers.- Planned and organized events to recruit, and recognize volunteers.- Specialized in community outreach, development, and engagement.- SPARK! Facilitator - connected and engaged communities affected by memory loss through sensory instruction.
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  • Carroll University
    Community Coordinator
    Carroll University Apr 2016 - Jun 2017
    Waukesha Wisconsin
    - Coordinated large-scale events, with focus in community outreach.- Hired, trained, managed, and formed positive relationships with a large, diverse team.- Coordinated area mail and package delivery.
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  • Carroll University
    Summer Conference Assistant
    Carroll University May 2016 - Aug 2016
    Waukesha, Wisconsin
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  • Carroll University
    Resident Assistant
    Carroll University Aug 2014 - Aug 2016
    Waukesha, Wisconsin
    - Trained in and utilized QPR (Question, Persuade, Refer – an emergency response system).- Cultivated strong community development between 35-40 people.- Planned and organized events.
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  • Carroll University
    Admissions Ambassador Student Supervisor
    Carroll University Aug 2013 - Aug 2016
    Waukesha, Wisconsin
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  • Trader Joe'S
    Customer Service Representative
    Trader Joe'S May 2014 - Aug 2016
    Brookfield, Wisconsin
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  • Bmo Harris Bank
    Customer Service Representative
    Bmo Harris Bank Aug 2012 - Aug 2014
    Elm Grove, Wisconsin
    - Worked under strict deadlines and responded to service requests.- Managed cash vault and inventory balances accurately.- Marketed a broad range of customized products and services to personal and commercial accounts.
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Melanie Birk Education Details

Frequently Asked Questions about Melanie Birk

What company does Melanie Birk work for?

Melanie Birk works for Fis

What is Melanie Birk's role at the current company?

Melanie Birk's current role is Technology Services Manager at FIS.

What is Melanie Birk's email address?

Melanie Birk's email address is mg****@****bal.net

What is Melanie Birk's direct phone number?

Melanie Birk's direct phone number is +141432*****

What schools did Melanie Birk attend?

Melanie Birk attended Carroll University, Richmond, The American International University In London.

Who are Melanie Birk's colleagues?

Melanie Birk's colleagues are Laboni Sarker, Koralie Whitby, Vignesh M, Ashish Kulkarni, Annalise Phomvongsa, Devin Becton, Mba, Pmp, Chetan Mishra.

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