Liaise with Service Leaders across all Council directorates.Ensure the Council meets their statutory duty under the Civil Contingencies Act 2004Research, design and produce complex multi-agency and statutory plans, procedures and supporting documents.Give presentations on emergency preparedness to partner agencies.Respond to emergency situations Represent the Emergency Management Unit and Council at multi-agency tactical and policy level meetings.Write and review robust business continuity plans

I am currently employed as an Emergency Medical Dispatcher who takes 999 calls from both the general public, who are often in distress, and other professionals such as Police and Healthcare Professionals. I efficiently triage the patient's condition, provide lifesaving instructions and forward the details to a Dispatcher to dispatch the nearest resource. I have certification with Honours from the International Academies of Emergency Medical Dispatch and am required to ensure continuous compliance to Advanced Medical Priority Dispatch System Policies and Procedures within the Accredited Standard. I also ensure I am up to date and compliant with all Trust Standard Operational Procedures, policies and guidelines. Communication as a member of a team is of real importance in this role. I assimilate information rapidly about the patient's condition and any health and safety issues to responding crews to allow them to make informed decisions about the equipment they may need or assistance that might be required to keep them safe. Due to my extensive experience and service length I also regularly act up to the roles of EMD Team Leader, Lead EMD and Mentoring new staff. These roles involve communication with staff on all management levels to review progress or discuss targets etc. Last year I was also highly involved in a project which reviewed staff rotas in our Clinical Hubs in both Bristol and Exeter to make the changes required to meet current high demands. I attended meetings with senior managers and the staff unions, set up one-to-ones with staff and provided regular feedback to both side about how the project was going. This role requires me to remain calm under pressure, actively listen and record details accurately and quickly, I need good telephone manner and computer skills, I am also required to safeguard vulnerable people and understand the need for incident reporting.

As an EMD Supervisor I lead a team of 15 Emergency Medical Dispatcher's. I was responsible for the team's performance and compliance to both Trust policy, procedures and guidelines, and the Advanced Medical Priority Dispatch System Policies and Procedures. I managed the team’s sickness level, carrying out return to work interviews and Stage One sickness review meetings. I used software called Global Rostering System (GRS) and Tableau to review demand and to make decisions about annual leave requests and allocating relief shifts to cover staffing shortfalls. I held monthly one-to-ones with team members to feedback audit's, review personal performance and discuss staff welfare. Signposting to other services on offer such as Occupational Health or Trust Staying Well Service when I felt it may be needed. I held annual appraisals with staff to ensure all training was up to date, discuss personal/career goals and create Personal Development Reviews. I was required to both coach and mentor my team to strive for improvement and work towards the Trust's vision by delegating jobs which were appropriate to their experience and skill set. As well as managing a team, I was also required to supervise them during a shift. I used Call Performance Manager (CMS) to co-ordinated both meal and screen breaks to ensure we as a team, maintained performance. I dealt with issues that arose during the shift which required quick decision making in a dynamic environment and sometimes conflict resolution skills. This role required effective people management, teamwork and the ability to analyse data about call volume and call answering times to meet targets.

I took 999 calls from often distressed members of the public and professionals such as police and other healthcare professional. I was able to effectively triage the patient's condition, provide lifesaving instructions and dispatch an ambulance. I would call back patients who have experienced long delays waiting for an ambulance to be dispatched, re-triage their condition and provide reassurance that they had not been forgotten. I would arrange hospital admissions for non-emergency patients. I was responsible for monitoring bed management at the local hospitals and implementing diverts when hospitals were full. I would receive details of patients requiring out of hours doctor's visits and dispatch the nearest doctor.

I worked as a administrative assistant in the anatomy department. I was required to log the details of people who wished to donate their bodies to research. I dealt with all the legal paperwork, the administration, and the logistics involved in retrieving bodies after death. I arranged the transport of biological samples between sites often requiring refrigerated vehicles or packing in dry ice. I was responsible for maintaining stock of the department stationary cupboard, ordering supplies when required. I dealt with all the student enquiries, logged exam results and managed the diary of the meeting rooms.