Melanie Bischoff Email & Phone Number

Stavanger, Rogaland, Norway

As an Engineering Manager I have a good overall understanding of the customer base and resuscitation domain, and combined with technical proficiency use this knowledge to guide the teams towards making high quality products that have a clear value to the customers, and contribute to the overall mission of Helping Save Lives.The work is done in close collaboration with the team's Product Managers, the Delivery Managers, Designers and the software development teams.Responsibilities :• Line management for SW Engineers (5 FTE) and Delivery Manager (1 FTE) for Digital Training Products and Components Teams• Ensuring the teams follow the Laerdal Development Process and other applicable processes • Evaluating and actively managing product risks• Establishing compliance with regulatory requirements• Overseeing project logistics and resource allocation by : • Ensuring the team is fitted to the portfolio strategy in terms of capacity and competency. • Hiring new team members when required • Overseeing the sourcing process with 3rd Parties when required• Promoting a healthy and highly collaborative team culture• Empowering individuals to thrive within the team and encourage professional growth within the team and across the company• Maintaining a sound technical strategy for the products• Leading teams in contributing to deliver high quality products that have clear value, and supports Laerdal’s overall mission of Helping Save Lives• Maintaining and expanding analytics data dashboards to strengthen informed and data based decision making • Level 3 support for all Digital Training Products Portfolio and authoring of "Help and Support" articles• Face to face activities with end customers ensuring continuous feedback and value delivery

Stavanger, Rogaland, Norway

Laerdal Leadership Development Program• Leadership ABC : • Past and Future of Leadership • Human Psychology • Culture in Leadership• Leading Teams• The art of feedback• Communication in leadership• Leading Change• Understanding Emotions• Conflict Management

Stavanger, Rogaland, Norway

As Technical Team Lead, I was owning the feasibility part of the tri-core approach (Feasibility, Viability, Usability) within the newly-formed Digital Training Products group. Our team owns a portfolio of 9 digital products dedicated to resuscitation skills training with the main product being QCPR App.Achievements:• Launch of the new QCPR App in May 2023 (> 77k of instructors signed-up (33k recurring), more than 320k unique users (learners included), and +2M CPR Session since the launch) as : • a piece of the all-in-one Laerdal CPR Classroom solution • a cross-platform (iOS, Android, UWP) replacement of the legacy app based on Xamarin Framework • a gateway to streamline Laerdal's Digital App portfolio • Establishing gold standard in Software Security process and documentation within Laerdal• Creation of a comprehensive analytics data dashboard to help the team make key decisions regarding the products• Strengthening of Norway's local team with new hires for key roles such as Delivery Manager, QA or Senior DevelopersDaily tasks:• Driving a distributed team (Poland, Georgia, Norway, India) towards delivering the product vision with quality and in a timely manner• Managing internal stakeholders (Helpdesk, Hardware Team...) and establishing adequate interfaces with other Laerdal Teams (Software Components, Laerdal Connect, Analytics and Data,...)• Acting as Product Owner defining sprint priorities and ensuring backlog health (Scrum approach)• Releasing Apps in Apple AppStore and Google Play Store (while following Laerdal internal release processes)• Level 3 support for all Digital Training Portfolio• Authoring of "Help and Support" articles and internal Product Information Bulletin• Face to face activities with end customer ensuring continuous feedbacks and value delivery• Supporting Laerdal Therapy team for the launch preparation and documentation of their CPRmeter App

Stavanger, Rogaland, Norway

As Technical Product Manager for Healthcare Responders team, I've used my skills to help maintain and improve technical product specifications for hardware training products such as Resusci Manikins portfolio and Shocklink device. This role enriched me with in-depth product knowledge (material, sensors, firmware...) thanks to a very hands-on approach and exploration around sustainability improvements, but also with global supply chain and regulatory processes regarding global distribution, certification and so on.Additionally, as part of my TPM role, I've got the chance to support our customers either directly by meeting them on site for testing product improvements or as level 3 support.While hardware was my main focus in this role and brought me back to my engineering studies, software was never far away and my past experiences came in handy to investigate the state of software in Laerdal Medical in Stavanger at this point and how to improve it as part of a global re-organisation strategy.

Klepp, Rogaland, Norvège

Product Owner for PROFIS Engineering, a structural design software for anchoring solutions for the construction industry (including Oil and Gaz/Nuclear plants) with a product team of 30+ people including international vendors for Development and Quality Assurance (QA).Achievements :• Scrum framework and Agile methodology implementation in a hardware-oriented company• Successful rollout of PROFIS Engineering software in 60+ countries with more than 60k users in 3 years• Optimization of the scrum team capacity to get down from 6 weeks to 3 weeks production release cadence and still ensuring quality• Implementation of Credit card payment method for North American software customers as a successful Proof Of Concept (POC) outside of the existing system and payment landscape• QA process update from manual and regression tests written after/during development to a Behavior Driven Development and built-in Automated Acceptance Tests• Successful implementation of more than 5 3rd party integrations with Structural analysis softwareDaily tasks :• Managing (indirectly) a team of 10+ people across Europe, India and United States composed of developers, domain experts, UX designers and quality assurance to define and deliver a new software module by leading scrum ceremonies and recurring alignments with stakeholders• Collaborating in matrix environment (involving ERP systems, IT processes, Credit card payment solution) in order to support worldwide software selling processes, software direct revenues and hardware sales• Competence build-up of local market teams by creating training materials, presenting in webinars,demonstrating complex features• Creating dashboards and metrics to ensure product delivery progression and transparency which are used as a template across all software segments• Face to face activities with end customer ensuring continuous feedbacks and value delivery

Schaan, Schaan, Liechtenstein

Product Owner for PROFIS Engineering, a structural design software for anchoring solutions for the construction industry (including Oil and Gaz/Nuclear plants) with a product team of 30+ people including international vendors for Development and Quality Assurance (QA).Achievements :• Scrum framework and Agile methodology implementation in a hardware-oriented company• Successful rollout of PROFIS Engineering software in 60+ countries with more than 60k users in 3 years• Optimization of the scrum team capacity to get down from 6 weeks to 3 weeks production release cadence and still ensuring quality• Implementation of Credit card payment method for North American software customers as a successful Proof Of Concept (POC) outside of the existing system and payment landscape• QA process update from manual and regression tests written after/during development to a Behavior Driven Development and built-in Automated Acceptance Tests• Successful implementation of more than 5 3rd party integrations with Structural analysis softwareDaily tasks :• Managing (indirectly) a team of 10+ people across Europe, India and United States composed of developers, domain experts, UX designers and quality assurance to define and deliver a new software module by leading scrum ceremonies and recurring alignments with stakeholders• Collaborating in matrix environment (involving ERP systems, IT processes, Credit card payment solution) in order to support worldwide software selling processes, software direct revenues and hardware sales• Competence build-up of local market teams by creating training materials, presenting in webinars,demonstrating complex features• Creating dashboards and metrics to ensure product delivery progression and transparency which are used as a template across all software segments• Face to face activities with end customer ensuring continuous feedbacks and value delivery

Région De Paris , France

Product Owner for SendinBlue, a marketing solution platform (Emailing, SMS, Marketing automation…) for small and medium business in its growth phase and a team across 3 continents.Achievements :• New rebranded “Campaign” platform delivery enabling a better experience for SendinBlue customers• Daily releases of features ensuring continuous value delivery• API v3 (RESTful) specification for developers and documentation allowing SendinBlue users to benefit from the platform features through an API developed on latest standard.Daily tasks :• Collaborating with an EU/US/IN team involving DevOps, online payment solutions, CRMs, deliverability for SMS and emails, providing our customers a one stop shop and a smooth experience• Specifying the API 3.0 (RESTful) into a swagger file allowing developers to have clear directions on functions and parameters needed• Defining improvements and new features for the different products of the platform based on wireframes, mockup and written specs, enabling our customers to better target their own clients.• Providing support to the customer care service and to our customers directly by writing support and “how to” articles for the features available in the platform such as 3rd party integrations with e-commerce platforms.

Suresnes

Project Manager in Computerized building maintenance and Building Energy Management for TwimmAchievements :• Agile culture enablement amongst developers and QA basis implementation to ensure transparency and quality deliverables• Customer specific customization limitation in order to provide a valuable platform for all users and diminish complexityDaily tasks :• Managing project and stakeholder’s relationship (Sales, Developers, Customers) to gather requirements and specifications and assess feasibility and timeline.• Training users (planners and maintenance officers) in face to face sessions (4-5 sessions of 10 to 20 persons per month) to get them started on the solution they would be using daily

Région De Paris, France

Professional Services Department Manager (4 to 9 people) and PO for By.Me’s platform the B2C platform for 3D space planning.Achievements :• SCRUM framework introduction to the company by deploying the methodology with UX team (5 developers) and adoption from the whole development team after 1 year• Business dashboard creation to ensure transparency and accurate updates• Trust culture and team self-empowerment buildingDaily tasks :• Managing resources to deliver the B2B2C segment roadmap, workload, revenue and recognition plan for Software as a service solution• Handling HR recruitment process and yearly interviews• Managing backlog and priorities according to the company roadmap as POKey account manager for « Enterprise Solutions » (3D Space planning for B2B2C, i.e. : Kitchen/Bathroom/Dressing design, including algorithm for space recognition, rules engine and optimization solver)Achievements :• 10+ customer solutions rollouts (some still in use : Casto3D)• Revenue growth and recurrence ensuring the startup financial liability and expansion through customer loyalty relationship buildingDaily tasks :• Managing daily relationship with key accounts from Kitchen resellers/DIY shops industry by gatheringrequirements and planning releases, writing business proposal, demonstrating features, developing POC and attending steering committees.• Supporting our sales team with providing technical support during pre-sales phase• Writing specifications for developers based on the customer requirements and prioritizing the backlogaccordingly to customers releases• Managing releases and code merges of the software• Managing product data entry for product catalogs and translations

Courbevoie

Professional Services Department Manager (4 to 9 people) and PO for By.Me’s platform the B2C platform for 3D space planning.Achievements :• SCRUM framework introduction to the company by deploying the methodology with UX team (5 developers) and adoption from the whole development team after 1 year• Business dashboard creation to ensure transparency and accurate updates• Trust culture and team self-empowerment buildingDaily tasks :• Managing resources to deliver the B2B2C segment roadmap, workload, revenue and recognition plan for Software as a service solution• Handling HR recruitment process and yearly interviews• Managing backlog and priorities according to the company roadmap as POKey account manager for « Enterprise Solutions » (3D Space planning for B2B2C, i.e. : Kitchen/Bathroom/Dressing design, including algorithm for space recognition, rules engine and optimization solver)Achievements :• 10+ customer solutions rollouts (some still in use : Casto3D)• Revenue growth and recurrence ensuring the startup financial liability and expansion through customer loyalty relationship buildingDaily tasks :• Managing daily relationship with key accounts from Kitchen resellers/DIY shops industry by gathering requirements and planning releases, writing business proposal, demonstrating features, developing POC and attending steering committees.• Supporting our sales team with providing technical support during pre-sales phase• Writing specifications for developers based on the customer requirements and prioritizing the backlog accordingly to customers releases• Managing releases and code merges of the software• Managing product data entry for product catalogs and translations

Vélizy-Villacoublay, Île-De-France, France

Design and creation of a virtual showroom with Virtools with 3D models imported from CATIA v5.Main work dedicated to data transfer between CATIA and Virtools.

La Réunion

Design of a new type of sensor for Solar powered water tank.

Executive Specialized Master, Direction And Project Management

Professional thesis : Is agility part of an ideal organization in a context of delayed customization ? Specialized master curriculum.

Engineering Degree, Design And Mechanical Engineering, 3D And Virtual Reality, Engineer Diploma

Activities and Societies: Part of Industrial congress (fair) organization team in 2006 and 2008

Semester Abroad, Industrial Design