Melanie Bleile Email & Phone Number

Warsaw, In, Us

Warsaw, Indiana, United States

Categorized and resolved unknown cash receipts, collaborated on reconciliation, optimized cash tools, and ensured smooth daily operations. Selected as subject matter expert (SME), contributed to month-end closing, established SOPs, and provided AR reports, surpassing key performance indicators (KPIs). Handled 500-1000 daily exceptions, such as wrong invoice numbers, duplicate payments, and missing payment details on checks, to ensure accurate financial transactions and smoother payment processing. Recognized as a cash application expert, pivotal in the month-end closing process, developing personalized SOPs ensuring efficient and accurate operations. Delivered adjustment and chargeback documentation, alongside AR reports and batches, meeting departmental deadlines and surpassing KPIs. Implemented robust backup systems, ensuring seamless operations and data integrity. Optimized cash application tools, evaluating their efficiency, suggesting upgrades, and reporting user feedback to product/tech teams, ensuring alignment with user needs, and driving continuous improvement in operations.

Warsaw, In

Processed complex remittance requests, managed daily cash receipts, and ensured accurate reconciliation. Recognized for exceeding goals, rectifying exceptions, and improving interconnectivity, earning Impact Awards for meeting/exceeding payment processing KPIs. Awards: Impact Award 2016-2020 Established interconnectivity among hundreds of parent and child accounts, reducing exceptions by 60% and maintaining transactional records for over 100,000 customers through diligent reconciliation activities. Resolved 150-200+ daily exceptions including incorrect invoice numbers, duplicate payments, and missing payment details on checks, ensuring accurate financial transactions, and streamlined payment processing procedures. Promoted to a full-time role within five months, recognized for consistently achieving individual and departmental goals, demonstrating dedication and proficiency in the assigned responsibilities.

Greater Phoenix Area

Resolved consumer data issues related to ACA subsidies, leveraging escalation criteria to address disputes. Successfully corrected errors on 1095-C tax forms, aiding in transparent tax return filing for unemployed/self-employed citizens. Corrected monthly subsidy figures on ACA consumers' tax forms and resolved outstanding issues for tax-filing individuals, ensuring accurate tax filings and resolving discrepancies promptly for improved compliance and customer satisfaction.

Greater Phoenix Area

Identified event leads while serving as resort representative, coordinating with sales managers. Streamlined lead management and optimized Delphi system input. Managed VIP guest reception and enhanced satisfaction. Supported contract acquisition and executed administrative tasks. Scheduled sales meetings, managed administrative tasks, and offered personalized support to sales reps during events, fostering effective stakeholder collaboration and ensuring smooth operations. Optimized lead generation and input processes, improving data management efficiency in the Delphi system, enhancing sales operations, and ensuring timely contract processing in alignment with mutual agreement terms. Customized sales proposals and collateral materials to meet event planners' needs, enhancing offerings' appeal and competitiveness, leading to successful contract acquisitions and revenue generation.

Scottsdale, Az

Organized tours in Scottsdale for media personnel, supported by travel itineraries while serving as the POC representative of the Tourist Information Center. Welcomed guests with dispatched gift bags, media collateral, and promotional giveaways at affiliated host resorts. Verified credibility of media leads, managed official social media presence, and facilitated accommodation, transportation, and activity bookings, ensuring seamless media interactions and tour arrangements. Balanced monthly reconciliations and maintain accurate accounting records, providing the accounting department with precise data for processing department invoices and financial statements. Revitalized official social media platforms and coordinated social interactions with media contacts during tours, updating CRM with relevant contact information and documenting press trips for future reference and efficient software utilization. Promoted media visits to Scottsdale through news articles, TV broadcasts, and online/print media, garnering feature requests from reputable organizations for promotional purposes, enhancing the city's visibility and desirability.