Melanie Bosch Email & Phone Number

Started career in Telecom in 2005 working with the same corporation. I'm empathetic and results-driven Technical Project Manager with extensive experience leading cross-functional teams, managing complex customer implementations, and troubleshooting technical issues. Skilled in data analysis, communication, and building alignment, with a passion for helping others and driving project success.Core Competencies:• Project management• Teamwork• Problem solving• Call routing and delivery knowledge • Scaled Agile (SAFE)• Microsoft Office products• Communication• Building relationships

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  Technical Project Manager

  Intrado

  Oct 2005 - Jul 2024

  Intrado Inc, Longmont, CO 03/2005 – 07/2024Senior Technical Project Manager (01/2023 – 07/2024)Led cross-functional teams consisting of 30+ individuals on technical projects, developed project plans, and established standards for communication, risk management, and change control. Served as Scrum Master and provided strategic analysis and executive-level reporting.• Created and presented detailed project plans, guiding executive decisions on strategic initiatives and ensuring smooth project execution.• Led cross-functional teams in applying communication and risk management strategies, ensuring timely completion and adherence to project scope.• Facilitated Scrum processes, enabling team collaboration and achieving on-time project milestones.• Developed stakeholder communication plans to address risks and improve project transparency, leading to enhanced stakeholder trust and engagement.Technical Project Manager (03/2014 – 12/2022)Managed concurrent customer implementations and maintenance, serving as the key liaison for troubleshooting technical issues.• Served as the POC for troubleshooting, resolving technical issues promptly and maintaining customer satisfaction.• Collaborated with Engineering and Administrative teams to streamline project processes and improve customer onboarding efficiency.• Educated customers on system infrastructure and routing, enhancing their understanding of VoLTE, VoWiFi, RTT, Text, Telematics and Wireline technologies.• Participated in frequent status calls with management and customers• Acted as a Subject Matter Expert for V911, Telematics, and data related inquiriesApril 2008 – January 2011 VoIP MSAG Coordinator • Intrado, Inc VoIP MSAG Coordinator/Senior Analyst • Received and formatted data and shape files from several 911 addressing authorities across the US• Monitored processing times, reviewed statistics and researched problems that arose with systems • Identified efficiencies and requested necessary enhancements

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  University Of Colorado Colorado Springs

  Business Administration And Management, General