Melanie Bruns Email and Phone Number

●Managed financial process; consisting of balancing profit and loss statements monthly and payroll●Implemented time recording and managed and evolved company culture●Reached out to clients as needed to gather necessary information and ensure smooth transactions●Maintained and built client relations●Responsible for marketing, brand communication, and digital outlets

●Evolved operational and business procedures, enhanced management reporting system●Communicated job responsibilities and expectations; this involved planning, monitoring, appraising and reviewing job contributions●Forecasted budget requirements; this involved annual preparation, mapping expenditures and analyzed variances●Managed staffing requirements, compensation, contract labor negotiations●Reviewed and approve all operational invoices and ensure they are submitted for payment

●Performed teller functions in accordance with established bank policies and procedures●Processed customer deposits, cash checks, issue official checks●Balanced daily cash flow and researched discrepancies●Identified customer needs and suggest appropriate bank products & services●Demonstrated quality customer service and self-motivation with ability to multitask

Operations Specialist 5, October 2016 – June 2018●Performed quality review on all work submitted by tellers ensuring accuracy and compliance with Citi policy ●Led projects involving new processes, managed procedures to maintain compliance with Audit and Federal Regulations●Performed discrepancy investigations from clients through customer service●Managed and mentored 7 member staff, consisting of 1,000 plus transactions , totaling $2-5MM daily●Managed commercial loan payment process averaging $2MM monthly●Responsible for transition mail distribution project throughout Financial Servicing UnitOperations Support I, December 2013 – October 2016●Teller responsibilities; consisted of maintaining activity log as well as performing daily transactions●Trained new hires and temps on all processes and proceduresOperations Support I (temp position), August 2013 – December 2013●Investigated and reported general ledger exceptions related to check processing ●Facilitated requests for check retrieval from other investigation units & provide research support as requested●Resolved Branch Check Image Capture (BCIC) related exceptions to mitigate losses to the Retail Bank