My responsibilities included:Creating documents related to ISO 27001:2013 audit. Creating functional specifications for development. Creating web based user guides and customer support content.

As a technical writer, I created and maintained various types of documentation and digital content, including User Manuals, Release Notes, Installation Manuals, Online Help, and Quick Reference Guides. Additionally, I developed style guides, document templates, and other productivity aids to ensure compliance with organizational standards. I managed version control for documentation source files and collaborated with subject matter experts to produce accurate technical documentation.

My responsibilities included: Collaborating with internal teams to obtain an in-depth understanding of processes and the documentation requirements.Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.Analyse existing content, focusing on reuse and single-sourcing opportunities.Create and maintain the information architecture.Plan, develop, organise, write and edit process and service management documentation.Manage updates and revisions to technical literature.

In my role as an Information developer at Infor I was responsible for creating and implementing a product communication and training strategy. My key tasks also included,• Managing an organisational communications pipeline • Working with both internal and external teams to create documentation and to meet communication goals, ensuring that content is engaging to consumers, accurate and timely• Key liaison person responsible for sharing product information with external stakeholders, including vendors and suppliers• Coordinated, edited and optimised content for publishing on the Wiki website

In my role as Technical Writer at CodeGen my primary responsibility was to identify, plan and develop a range of technical content for diverse audiences across multiple digital media platforms. My other tasks included, • Identifying and managing the development and writing of adhoc digital technical articles such as blog posts, social media articles, marketing communications and other related content• Managing stakeholder to ensure that communication was consistent among all audiences• Maintain and update web based content such as wiki sites

In my role as a technical writer at Virtusa my primary responsibility was identifying, conceptualizing and designing technical documentation. My other tasks included, • Identifying and developing web content for online training• Building and maintaining relationships with internal departments to ensure communication to wider organisation was streamlined and consistent• Conducted staff training on use of corporate documentation standards and methodologies.• Edited documentation to ensure compliance to corporate standards

In my role as a merchandiser my primary goal was product sourcing and manufacturing. Additionally my role also included the following tasks, • Ensuring that manufacturing met the designers and buyers specifications • Managing overseas buyers and designers as well as suppliers, factories and manufacturers• Troubleshooting any logistical issues

As a radio news reporter my primary responsibility was collecting and analysing facts about newsworthy events from interviews, printed matter, investigations and observations. Additionally, my role also included, • Writing news reports and commentaries for radio• Making decisions about the specific content of publications in conjunction with other senior editors and in accordance with editorial policies and guidelines• Reading news bulletins, making special announcements and providing commentary for sports and other events