Melanie Clarke Email & Phone Number

Responsible for a broad variety of administrative tasks including managing of active calendar appointments, monitoring and responding to emails, organizing travel and agendas, completing expense reports; composing and preparing confidential correspondence. Research, prioritize, and follows up on incoming issues and concerns addressed to the Sales personnel, including those of a sensitive or confidential nature. Determines appropriate course of action, referral or response. Prepares Power Point presentations Provides a bridge for smooth communication between the Sales and other Executives and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management team. Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures. Assists Sales Staff in coordinating management team meetings, off-sites, and all hands meetings.

Apply knowledge of business principles in strategic planning, resources management and people allocation. Defining project requirements to ensure alignment of all concerned with objectives.Determining benchmarks and metrics for monitoring program effectiveness.Set goals, establishing priorities and coordinating resources in support of organizational operation.Assess risk and providing optimal communication to workforce to ensure personnel have information needed to effectively make decisions regarding customer satisfaction.Guide workforce that is capable of utilizing a variety of tools to mitigate issues.Identify intelligence resources for use by staff to strengthen their ability to meet goals.Identify and address developmental needs of subordinates by facilitating training, coaching or providing feedback.Increase profitability, improve Customer satisfaction and retention recognizing boundaries, resources and stakeholders.Handle exceptional events that tend to escalate into complex and challenging situations by engaging customers in resolution.Optimize the interactions between people, processes and technology.Coordinate between services spread out among various units within the organization.Develop complete customer interfacing framework for implementing beyond reactive behavior to the real needs of the customer.Define boundaries, resources, tasks and activities and outline procedural plan to recognize and improve processes, communication and project management.Conduct periodic status meetings to outline critical path items and task status and advancement.Identify broken processes, product related issues and facilitate cross functional dialog.Demonstrate an executive presence while aligning all parties in the solution.

Assist customers with purchase, returns and product issues.Be knowledgeable of product locations to best direct customers to desired products.Sell memberships, warranties and credit cards to customers.Work effectively with management and team members to help meet store goals.Train new employees on company POS system and membership management system.

Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.Enter customers' transactions into computers in order to record transactions and issue computer-generated receipt.Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

General Studies, General Studies