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@wyzant.com
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Melanie Compton is listed as Customer Support Manager at Wyzant at Wyzant, based in Greater Chicago Area, United States. AeroLeads shows a work email signal at wyzant.com and a matched LinkedIn profile for Melanie Compton.
Melanie Compton previously worked as Customer Support Manager at Wyzant and Customer Support Manager at Wyzant. Melanie Compton holds Master'S Degree, Social Work from Grand Valley State University.
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Seasoned People Manager with 5+ years experience. Skilled in Customer Service, Hiring, Training, Planning and Communication. Master’s Degree in Clinical Social Work with a background in child and family therapy and related interventions.
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Chicago, Il, Us
Manage two separate user facing teams to ensure tasks are completed per quality and efficiency protocols and SLAs. Regularly assess and tailor processes to ensure fluid service provision and optimal productivity. Development and implementation of individualized professional development plans. Ongoing training creation and maintenance via LMS.
Chicago, Il, Us
Managed a 20+ person customer support department. Ensured service provision was timely and met quality standards. Developed KPIs and department goals in line with company priorities and initiatives. Metrics monitoring and analysis. Led interviewing and hiring practices and informed training approach.
Chicago, Il, Us
Supervised day-to-day rep functioning and provided immediate support and guidance to resolve issues and de-escalate situations. Completed quality assurance reviews and followed up with individual feedback. Engaged in dispute and escalated issue resolution.
Chicago, Il, Us
Processed user contacts to facilitate seamless issue resolution and technical troubleshooting. Completed special projects and participated in the department interviewing and hiring process. Provided excellent customer service and support.
Developed a collaborative school-based program in a local school system that integrated mental and primary health services for children. Met with community partners to consult regarding position implementation. Established a system to compile pertinent data as required by federal and state program requirements.Managed approximately 40 consumers, ages 10 to 21, and provided weekly therapeutic services. Acquired insurance authorizations for services and tracked session completion for billing purposes. Determined necessity of impatient placement, safety planning and crisis intervention. Developed and presented at least two mental health educational sessions per year for students and staff. Presented at the statewide Michigan Association of Community Mental Health Boards’ Spring Conference.
Provided intensive therapeutic intervention services to at-risk families in their home. Implemented services according to mental illness and substance abuse diagnosis. Led weekly groups for youth to target anger management, life skills, communication and self esteem issues. Collaborated with psychiatrist and community partners regarding treatment and resources. Crisis intervention for youth team and after hours Emergency Services team.
Provided intensive therapeutic intervention services to at-risk families. Formulated assessments, diagnosed mental illness and substance abuse and completed paperwork requirements. Developed and led weekly anger management, life skills and self esteem groups for youth. Testified in court and attended psychiatric appointments.
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Melanie Compton works for Wyzant.
Melanie Compton is listed as Customer Support Manager at Wyzant at Wyzant.
AeroLeads has found 2 work email signals at @wyzant.com for Melanie Compton at Wyzant.
Melanie Compton is based in Greater Chicago Area, United States while working with Wyzant.
Melanie Compton has worked for Wyzant, White Cloud Teen Health Clinic, Newaygo County Community Mental Health, and Family Outreach Center.
You can use AeroLeads to view verified contact signals for Melanie Compton at Wyzant, including work email, phone, and LinkedIn data when available.
Melanie Compton holds Master'S Degree, Social Work from Grand Valley State University.
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