Melanie Conelli Email & Phone Number

Cheshire, Connecticut, United States

Cheshire, Connecticut

Environmental coordinator

Meriden, CT

• Work with a customer from start to finish, be the customers advocate and always find a resolution that is focused on both the customer and the business.
• Master negotiation skills and be able to come up with creative solutions
• Be responsible for handling escalated issues, this is the last tier prior to executive relations
• Provide exceptional customer service regarding all physical mail received to Verizon Wireless, including: Priority Mail, Consumer Escalations, Faxes, Power of Attorneys, and any additional written correspondence.

Meriden, CT

• Respond to customer inquires regarding account status, service, billing and product information.
• Handle inbound and outbound calls relating to telecommunication services & products in a call center environment.
• Analyze and rectifie customer concerns utilizing an internal billing system.
• Able to work independently or as a team, Communicate with other departments to resolve customer issues.
• Compile reports, meet deadlines, set, maintain and exceed goals
• Develop a training manual and program for the correspondence team and train several new team members. Train and mentor these employees as they transition.

Wallingford, CT.

• Provide Tier 2 troubleshooting for hardware/software issues and identify network/applications issues.
• Frequently perform as point of contact for data and voice troubleshooting and escalations.
• Research and resolve technical problems for customer’s cellular phone, PDA handsets and mobile broadband devices.
• Assist New Hires into the Tech Support Department during their Transition period holding Q&A sessions, doing side by sides, and assist with their Quality and Technical Development.
• Achieved top 10 lowest disconnect percentages.
• Achieved 2010 Top 10 in Quality.

Wallingford, CT

• Analyzing, researching, and resolving billing and service inquiries.
• Take responsibility in reaching our companies churn goal by educating our customers, providing first call resolution and saving them whenever possible.
• Duties include taking voice, tier 1 technical support, high-value, and diffusing escalated calls

Wallingford, CT

• Excel at creating outstanding experiences for customers that were both gratifying to them as well as efficient for the business.
• Review customer accounts and made recommendations based on individual needs
• Functions comfortably in a fast paced call center environment.
• Consistently follows defined processes and procedures that the call center defines with every call.
• Provides customers with accurate and complete answers.

West Haven, CT

• Place orders for upcoming weeks product needs.
• Meet with clients to plan upcoming events, order supplies and prepare the necessary food in time for delivery.
• Fill, maintain and rotate products and displays
• Work together with a small team to take orders accurately, prepare fresh meals quickly, and serve customers with a smile
• Providing premier customer service, including greeting them and responding to questions
• Operating cash registers, meat and cheese slicers, oven, fryer, microwave, cutting tools, scale and other Deli equipment

North Branford, CT.

• Meet deadlines for each season of the year to organize schedules for teams in flagfootball, softball and baseball to play on 5 fields in 4 time slots. To do this, I utilizedMicrosoft Excel.
• Organize team meetings to go over changes to rules for each sport that I organized.
• Compile reports on the productivity and the income vs. outgoing costs for each league aswell as the concession stands for each night and also each season to determine if itwas valuable to keep them running and/or open.