- Manage enterprise accounts with 6,000+ covered lives and complex benefit ecosystems.- Reached 122% of upsell goal and 100% retention rate in year 1.- Demonstrate commitment to delivering value-driven results by consistently meeting customer KPIs.- Support implementations to ensure seamless onboarding and successful product adoption.- Provide strategic recommendations for benefit awareness and integration in benefit ecosystems.-Execute quarterly business reviews to show ROI and help customers make strategic decisions to maximize reach to employees and value to executive decision-makers.- Voice of the customer to internal product teams to advocate customer needs and influence product roadmap decisions.

• Serve as the thought leader and subject matter expert in total population health management for NFP clients & internally for account and sales teams• Assist clients with the strategy, creation, implementation, and evaluation of workplace wellness programs and benefits based on their employee populations’ claims, needs, and interests• Analyze and interpret health risk data from insurance carriers and wellness vendors to create well-being initiatives that target areas of highest modifiable risk. • Measure program outcomes through claims data analysis, surveys, biometric screenings, HRA data, etc.• Create an integrated approach to population health management and benefit strategy by working closely with insurance carriers and other benefit providers• Remain current with research and trends in the well-being marketplace, including vetting out vendors to fit client-specific needs• Train NFP’s internal account management and sales teams to facilitate their understanding of NFP’s well-being consulting solution and effectively strategize on client accounts• Manage relationships between clients and wellness vendors• Lead NFP's internal well-being program serving over 6,000 employees across the US, Puerto Rico, Canada, and the UK.

● Prospect leads and secure events by fostering positive consumer relationships. ● Manage 3 part-time Event Support Specialists to assist during events and prospecting new leads. ● Facilitate events with up to 200 volunteers. ● Process documentation in a timely manner such as invoices, bills of lading, and receipts of order. ● Coordinate supply orders and manage inventory. ● Provide support to Community Engagement Manager.

● 2017 Fellow for the Public Health Associate Program selected to support the Boston Public Health Commission’s Violence Intervention and Prevention (VIP) initiative. ● Provided technical assistance and training to 5 VIP coordinators and 3 VIP Block Captains. ● Mentored 3 youths on how to create and facilitate an 'Understanding the Roots of Violence’ workshop.● Established VIP quarterly newsletter. Disseminated through email and social media platforms. ● Created promotional content such as flyers, note cards, social media banners, invitations using Canva, Microsoft Publisher, and Adobe InDesign.

● Developed, implemented, and evaluated 14 annual health promotion programs for a task force of 4,500 employees across 8 locations in Central Florida.● Increased participation in events by 10% during second year of service.● Collaborated with departments including Human Resources, Risk Management, and the Rosen Medical Center to execute joint heath education initiatives. ● Increased access to health communication by developing content for weekly e-publications. ● Lead facilitator for wellness champion network. Doubled the number of network associates by second year of service. ● Member of annual fiscal budget committee to ensure adequate funds allocated to wellness initiatives. ● Prepared invoices for vendors, tracked service payments, and acted as liaison between vendors and accounts payable.

• Managed a team of four in the Employee Relations Office. (Promotion, November 2014).• Program Assistant (Promotion, October 2011). Monitored and reported on staff scheduling, employee record maintenance, employee motivation, staff communication, and training for a part-time workforce of over 400 employees.• Student Crew Member. Assisted with usher, security, and changeover crews for several different event types

• Provided Wellness and Health Risk Screening services to local businesses, community groups, and members of LifeTime Wellness.• Conducted Fitness evaluations and first time consultations. • Taught Group Fitness classes, personal train participants in FitKids program.• Developed educational presentations, flyers, and bulletin boards on various health topics.• Assisted with floor supervision of Cardiopulmonary Rehab patients by monitoring heart rate, blood pressure, and pulse oximetry.