Melanie Cruz Email and Phone Number
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My passions include learning, people development, process improvement, and increasing employee engagement for improved organizational culture. I've successfully led regional/global teams. I've also managed multiple complex (domestic and international) projects, where interaction is required with all levels of the business from customer service representatives to key stakeholders along with external customers. My knowledge and experience also includes learning design and delivery methodologies, multiple technologies, project management principles, and all facets of HR.
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Sr. Program Manager, Continuous Improvement LeadCvs HealthCleveland, Tn, Us
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Sr. Program Manager, Continuous Improvement LeadCvs Health May 2022 - PresentConsultative role in which I partner with business units and functional workgroups to conceive, develop, and execute business performance and process improvement initiatives. Responsible for innovating and identifying opportunities for process improvement through automation, gap analysis, and designing enterprise wide and/or cross-functional solutions to address business problems. This includes partnering with business leads to measure, track and optimize the achievement of strategic business objectives, to include profitable growth and improved organizational effectiveness. Often engaged in stretch projects that enable continued focus on learning and development. Leading Employee Engagement team, focused on improving the culture across our organization. -
Learning ConsultantCvs Health Mar 2020 - May 2022RemoteManaged learning end to end for internal and external customers/clients, as well as program and enterprise level initiatives (ADDIE). In depth use of content development tools (Articulate/Rise) to develop learning solutions. And, MS Teams, SharePoint, SnagIt, and the Learning Management System for delivering learning solutions. A great deal of time is spent building relationships and collaborating across the organization. Lead annual training needs analysis, determine roadmap, and actively support both the enterprise mentoring program and the Employee Engagement Team. Ongoing evaluation of learning and solution effectiveness, to show return on investment.
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Learning And Development ConsultantUniversity Of Virginia Apr 2019 - Mar 2020Charlottesville, Virginia, United StatesDevelop and deliver Learning best practices, support Workday Learning Implementation, deployment of Evaluation tools, etc. -
Regional Training Lead, AmericasNga Human Resources Sep 1998 - Jan 2019Jacksonville, Florida AreaDesign, Develop & Implement Global Training SolutionsExperienced training manager, analyst, instructor, and instructional design specialist, delivering quality training solutions within projected time frames for all phases of curriculum development from blueprinting and needs analysis through implementation and ongoing maintenance.Proven ability to effectively manange, coach, and mentor local and global teams comprised of instructional designers and trainers. -
National Migration Testing & Implementation Team Instructor/Instructional DesignerPrudential Insurance Company 1993 - 1998Jacksonville, Florida AreaDeveloped, implemented, and maintained national training standards for new hires and existing employees. Conducted needs assessment during national service center rationalization. Supported all training staff by providing individual performance feedback and ongoing coaching.
Melanie Cruz Skills
Melanie Cruz Education Details
Frequently Asked Questions about Melanie Cruz
What company does Melanie Cruz work for?
Melanie Cruz works for Cvs Health
What is Melanie Cruz's role at the current company?
Melanie Cruz's current role is Sr. Program Manager, Continuous Improvement Lead.
What is Melanie Cruz's email address?
Melanie Cruz's email address is me****@****gys.com
What schools did Melanie Cruz attend?
Melanie Cruz attended The University Of Arizona Global Campus.
What skills is Melanie Cruz known for?
Melanie Cruz has skills like Hris, Bpo, Learning Management, Needs Analysis, Employee Engagement, Peoplesoft, Human Resources, Personnel Management, Hr Transformation, Workforce Planning, Vendor Management, Process Improvement.
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Melanie Cruz
Atlanta Metropolitan Area1uga.edu -
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3gmail.com, chubbfs.nl, chubb.com4 +121564XXXXX
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Melanie Cruz
Influencer & Content Creator @Whimsymel + Social Media Manager + Patented Innovator - Plaliens (Abc’S The Toy Box)Mount Juliet, Tn1sharebert.com
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