Melanie D. Email & Phone Number

United Kingdom

Ashtead, England, United Kingdom

Successfully finished the store management programme to be given my first appointment storeApril 2024 - achieved 1.3 million ahead of LY.February 2024 - low risk Food and Fire Safety auditMarch 2023 - achieved low risk Food and Fire Safety audit with a mention on the excellent food safety culture in store

Ashtead, England, United Kingdom

• Stepping into Store Manager programme - February 2022 intake• First aider, personal licence holder and Food Safety Level 3 qualified plus a BIG rep• Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability• Role model great customer service and ensures the delivery of a customer focussed service proposition through the team that delights our customers• Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region• Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand• Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often Key Accountabilities• Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI’s• Supports the delivery and embedding of the business transformation plan and change initiatives for their area• Delivers great standards and service by setting clear expectations with store colleagues• Create the right culture, role modelling new digital ways of working and leadership behaviours• Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success• Recruit for the team, ensuring new starters have a brilliant onboarding experience• Deliver all line management activities in line with company process and policy• Build an active working partnership with BIG, provide feedback and support the development of BIG reps• Deliver operational excellence to maximise product availability, minimise stock and cash loss• Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly• Maintain a safe and legal store environment

Ashtead, England, United Kingdom

Camberley, Surrey, United Kingdom

Realigned roles due to company transformation plan. Same responsibilities as before with addition to stockrooms, championing charity work and Pop-ups.

Richmond Upon Thames, Greater London, United Kingdom

-Renewed qualification for First Aid at work - February 2018- Additional responsibility of the Buy and Collect function 85.7% in 2016 audit (97% in sales support function)- IT Champion October 2015- Number 1 in the company for costs/controls- IOSH certification July 2014- Managing, coaching and implementing measures to provide motivation for my team. Promoting and demonstrating technical flexibility and operational excellence across all selling support areas. - Overseeing the customer service department. Dialogue with clientele about customer service issues or queries. Treating every customer like a VIP. - Proactively developing direct reports – maintaining department succession plans. Preparing, revising and submitting reports. -,Managing the monthly and annual store budget, monitoring budget spend and raising Purchase Orders. - Overseeing monthly, quarterly and annual performance against KPIs. - In depth knowledge of working with internal and external policies and procedures to deliver compliance. - Implementing quality management and regulatory compliance strategies. Ensuring compliance with all statutory and company regulations are met with security protocols. - Providing comprehensive support in Sales and Service, Standards, Stock and Staff. - Ensuring retail and visual standards are maintained at all times to maximise margin, minimise markdowns and stock loss with attention to detail- Communicating with the Store Manager and Sales Managers to maintain a positive partnership to collectively meet the needs of the store. - Liaising with various brand partners in a polite and efficient manner - resolving issues and enquires in a positive, timely and a commercial way. - Controlling cash management. - Managing the Human Resources department - Assisting line managers to understand and implement policies and procedures. - Administering payroll and maintaining employees files- Dealing with grievances and implementing disciplinarcies

Richmond Upon Thames, Greater London, United Kingdom

Guildford, England

Guildford, England

Guildford, England

Business Management, Retail Management

Education record