Melanie Dees Email & Phone Number

Atlanta Metropolitan Area

As a Technical Project Manager at Scientific Games I am responsible for leading and managingmultiple concurrent projects with competing resources and constraints in a cross-matrix environment using a hybrid of Agile and Waterfall methodologies. This includes managing the overall timeline for projects, managing issues and risks, spend to budget, and communicating project status to project sponsors, internal or external customers, and upper/executive management. It is my responsibility to be the single point of contact for projects and to take projects from original concept through final implementation, all while managing cost, scope, and timeline to deliver on time and on schedule.- Facilitated definition of project scope and objectives.- Solutioned and delivered projects from $15K to $2.6M with no customer down time, on time and budget.- Developed detailed work plans, schedules, project estimates, resource plans, budgets, and status reports.- Created measurable milestones (WBS). Tracked and reviewed deliverables- Managed the integration of employee and vendor tasks across functional areas and business units.- Managed the full SDLC for software, digital and mobile solutions.- Developed and managed integration of complex code through QA , UAT and Release Management.- Managed project scope and changes.

Marietta, Georgia, United States

Installed large-scale, high-value network systems that utilized UAN (Univeral Access Network) technology to deploy data and entertainment to MDU (Multiple Dwelling Unit) properties. Executed full management of project from design, scope, budget, logistics management, resource allocation, construction coordination, equipment implementation, network activation, and launch activities closing with project completion, and post-closure documentation with lessons learned for future engagements.

United States

Executed network projects with compressed timelines and budgets and drove end-to-end project solutions with 100% completions on time, in scope, and on budget for high-visibility, high-value commercial accounts. - Consulted with customers to define Statement of Work and solidified project objectives and deliverables - Drafted and executed Project Plans with milestones and task timelines- Identified Risks for impediment and executed Risk Mitigation plans when identified- Drafted and executed Communication Plans to communicate progress to stakeholders- Acquired labor resources, network devices, ordered circuits and managed costs from Inception to closure- Completed 6 successful Network Modification projects which resulted in immediate billable revenue.

United States

Provided Tier 3 Network Engineering support for 1900 mixed vendor (Cisco, Ruggedcom, Juniper, etc.) devices in service of a high value, commercial account. Provided technical input for security related Cirats, patch advisories & software related challenges. Collaborated with colleagues to craft/implement solutions for vulnerabilities and to perform quarterly health checks on all managed devices. Modified network devices (Cisco routers and switches) to allow access to over 10,000 devices targeted for migration to allow access from AT&T pollers. Modified local usernames/pwds, added/modified SNMP strings, modified Access Control Lists (ACLs) and made routing changes to allow advertised routes up and down stream for new access. Tested new access and logged any anomalies for remediation.- Completed 15 successful Network Modification Changes to multiple devices with zero customer impact- Reviewed 686 Security Vulnerabilities (665- NA, 21 – resolved with fixes)- Completed 139 high-priority software upgrades to Cisco routers/switches and assisted with 739 others.- Provided disaster recovery (DR) network support for customer DR exercise. Collaborated with team to bring up GRE tunnel and verified traffic as necessary. - Served as primary Network Engineer on call for 12 weeks/year (2,016 hours/year) and met all SLAs for response and resolution with superior customer service.

United States

CCNA Trained. Designed and installed WAN network configurations to connect CISCO routers and switches to our customers' network infrastructure. Resolved WAN network issues as Tier 3 support as needed when on-call. - Designed, configured and installed 60 network solutions to allow external customers to securely and reliably connect to the client’s network. Solutions included VPN, iPSEC, MPLS or iPVC solutions.- Provided on call network support for WAN related issues

United States

Provided technical consulting to targeted Financial accounts to allow customers to connect and transact business over secured, internet-based connections. - Consulted with end business customers to determine how best to connect - Assisted with XML coding of application to connect via HTTPS. - Created customer definitions in LPAR database and generated custom access keys - Verify coded application was successfully connecting and transmitting requests

- Provided team direction for day-to-day fulfillment of https connections to a key outsourced company serviced by IBM.- Integrated and automated many steps of setup process by eliminating redundancies and automating secure key generation.

- Provided leadership and management of Sev1, Critical Situation (Crit Sit), an Key Event situations (including engagement of customer, technical, and vendor support services) to accelerate prompt identification of failed components, resolution and restoration of network and application services.

-Identified critical tools, applications, databases & other items required to support the key IBM account to which I was assigned from newly outsourced remote helpdesk.-Provided guidance for knowledge and tools transfer to newly outsourced remote helpdesk.- Created tool structure to bridge legacy Siebel Call Center account profiles to new IBM CSM application tool.-Served as technical escalation resource for various network and application issues during outsource transition.-Created and executed "Boot Camp" style training to transfer knowledge of all networks, applications, protocols, and interface types.

- Provided strategic, tactical, and opperational leadership for Quality Initiatives, Y2K and Disaster Recovery Customer Testing, Technical Documentation, and Associate Development for Equifax's Automated Delivery Systems Unit.- Created 3 two-year Technical Certification Programs and initiated training for 40 employees.- Created Y2K Customer Test Environment and tested 20,000+ customers for Y2K readiness.- Moved 40+ technical manuals to company Intranet - saved company $20K annually.- Resolved escalated Y2K technical connectivity & application issues ans secured revenue at risk.- Drafted businss case and won approval for purchase and installation of new RMS tool (Siebel) to support customer base.

- Designed, developed and implemented automated decisioning solutions.- Provided consultation and recommended solutions for complex banking and retail applications- Successfully implemented 6 technically integrated solutions.- Drafted programming specifications to include decision matrices and custom decision logic- Managed all phases of customer solution from inception to delivery- Designed and taught Decision Power Basics class for new staff and related departments.- Became "expert owner" of decisiion platform and access methods.