Mélanie Defawe Email & Phone Number

Berlin, Germany

- 6 months full-time internship- From Feb 15th: Frontend developerTasks/responsabilities: ◦ Designing, developing and testing content templates for different e-commerces using HTML, CSS, Apache Velocity, Javascript, jQuery, GraphQL ◦ Building Search and Category pages using React and an internal library ◦ Focus on responsive designs ◦ Working on e-commerce platforms like Shopify, Magento, Shopware, BigCommerce ◦ Providing technical assistance to customer-facing… Show more - 6 months full-time internship- From Feb 15th: Frontend developerTasks/responsabilities: ◦ Designing, developing and testing content templates for different e-commerces using HTML, CSS, Apache Velocity, Javascript, jQuery, GraphQL ◦ Building Search and Category pages using React and an internal library ◦ Focus on responsive designs ◦ Working on e-commerce platforms like Shopify, Magento, Shopware, BigCommerce ◦ Providing technical assistance to customer-facing colleagues and customers ◦ Onboarding new team members Show less

Berlin, Germany

Several domains of work:Customer Service/Community Management:• Written response to customer inquiries via e-mail and chat and on the social media channels used• Adjustments to orders in terms (address change, refunds, returns, etc.)• Interaction with the social media community within comments• Creation, update and translation of templates to answer customer inquiries• Development and execution of trainings for the international customer experience team • Point… Show more Several domains of work:Customer Service/Community Management:• Written response to customer inquiries via e-mail and chat and on the social media channels used• Adjustments to orders in terms (address change, refunds, returns, etc.)• Interaction with the social media community within comments• Creation, update and translation of templates to answer customer inquiries• Development and execution of trainings for the international customer experience team • Point of contact for colleagues from test-markets (NM Italy, Romania and Hungary) for CX-related issues• Keeping track of operational issues and coming up with solutions with operation teamCustomer Experience:• Continuous monitoring and optimization of the used NPS tool (Zenloop). Analysing weak points and how to tackle them• Monthly reporting update to the management team (ticket volume, NPS analysis etc.)• Conducting and analyzing the annual customer satisfaction survey and other surveys (NM) (2022: project manager for the annual satisfaction survey)CRM (automated e-mail campaigns):• Conception and maintenance of automated CRM e-mail campaigns and segments• Customization of Emarsys templates to ensure brand fit and process optimization• Since December 2021: "lead" for CRM projects• Monthly reporting of CRM performance (revenue as well as e-mail open rate, click-rate etc.) + presentation to the management• Planning for potential loyalty program• Preparation and monitoring of web push notifications Show less

Belgium

Seoul, South Korea

Part of a 5-month experience on a working-holiday visa in South Korea

Berlin, Germany

Call center for COUP, working for French as well as German markets

Berlin, Germany

Assisting French teachers with their classes: participating in teaching, helping with projects, answering questions and helping the students.

Master'S Degree, Multilingual Communication

Bachelor'S Degree, Modern Language And Literature (English And German)