Melanie Deighton Email and Phone Number

As the Resident Experience Coordinator for Canary Landing I am responsible for developing and implementing community programming for our residents through events, monthly activations and resident clubs. My role is focused on creating positive relationships with residents, partners, vendors and my team. I develop and maintain community relationships to create resident events, perks and exclusive experiences for our residents. My goal is to provide our residents with opportunities to make meaningful connections and make an impact in their lives.

As a Brand Educator for jane iredale cosmetics Canada, I am dedicated to sharing my proven successful sales techniques and industry experience with our spa partners.Key Responsibilities:Provide spa partners and their team members with customized hands on training to empower them to go on to educate their own clients on how to use our products and have fun.Attend and provides sales support for industry eventsCollaborate with spa partners and managers to ensure events successComplete all required education and trainingReview newest industry trends Follow up with Business Development Manager after every training and event Complete expense reports and time sheets as requiredPerform live demonstrations of various products and step by step instructions for optimal resultsContent CreationInstagram Social Media Posts, Reels and Stories sharing my tips, love and passion for the jane iredale brandComplete specific content requests as assigned

Provide Leasing Consultants in my assigned portfolio with coaching to improve performance and encourage growth.Identifies training and development opportunities for leasing team members.Ensure that all leasing consultants are following all protocols and meeting set standards consistently.Set weekly/monthly goals and objectives for my team members.Participate in the development and execution of the leasing strategy for buildings in my portfolioConduct quarterly market surveys and mystery shop visits to competitors.Provide appropriate demographic information and customer feedback to the sales & marketing team to inform advertising campaigns.Coordinate and implement an active open-house program and other marketing initiatives.Continue to provide leasing and sales support for my assigned portfolio.

Nurtures and builds long lasting relationships with team members, vendors and residentsAchieve weekly/monthly sales and vacancy targets Takes sales calls and emails, and follows up with qualified prospects, consistently overcoming objections, leading them through the sales process, and closing salesAccurately completes all leasing administration tasks including updating leasing workflow for each prospect, processing applications, completing lease documents, and maintaining commission reportsAssists in maintaining Rent Ready reports for all assigned propertiesInspects vacant suites daily/weekly to ensure “Rent Ready” status is maintainedMaintains model suites ensuring all standards are consistently metSchedules work week to efficiently meet the needs of the business for multiple properties

Consistently achieves weekly/monthly sales and vacancy targets.Assists in maintaining Rent Ready reports for all assigned properties.Inspects vacant suites daily/weekly to ensure "Rent Ready" status is upheld. Ensures model suites meet company standards and are ready for viewings. Responds to all leasing inquiries in a timely manner. Provides exceptional customer service experience to all prospects. Participates in weekly strategy meetings to consistently improve customer experiences and overall customer satisfaction. Performs daily checks of the indoor and outdoor common areas at the buildings in my portfolio.Schedule work week to meet the needs of the business. Works independently and is able to collaborate with team members to close deals. Accurately completes all leasing administration tasks for each prospect, processing applications and completing lease documents.Maintains commission reports.Other administration duties as assigned.

Provide exceptional customer service to all residents and vendors. Ensure building and exterior perimeter cleanliness and upkeep is maintained at all times.Clean all building common areas, vacant and renovated suites.Clean, disinfect and polish kitchen and bathroom fixtures and appliances.Wash walls, windows, window coverings and ceilings.Wash and waxing floors; vacuuming of hallways on each floor. Perform other cleaning duties as assigned or required.Responsible for answering all leasing inquires by phone, email and in-person drop ins. Scheduled appointments for prospects and provided viewings of suites and product knowledge of the unit and the surrounding community. Conducted move-in and move-out appointments with residents and ensure legal documents are completed and signed. Responded to on call emergencies and contacted appropriate vendors for repairs.

During my employment with Euphoria Wellness Spa I provided exceptional spa services to our loyal clients. I built long lasting relationships and provided guests with homecare and treatment plans to ensure they achieved their desired results. Key ResponsibilitiesPerform Esthetic Services with sensitivity and respect for all guestsAchieve retail sales targetsEncourage, coach and help estheticians build confidence with treatments and retail salesProvide detailed home and treatment plan recommendations for all guestsEnsure all health and safety protocols and procedures are followed and report any safety concerns Maintain above industry standard of high level of cleanliness Greet every guest by name and offer refreshments Adapt to business needs and schedule changesEnsure the facility cleaning checklist is completedPrepare treatment rooms and common areas Other duties as assigned