Melanie Dyche Email & Phone Number

North Carolina, United States

Wilkesboro, Nc

• Answer and Route incoming calls• Greet customers• Order office supplies as needed• Arrange for all outgoing UPS shipments• Handle and distribute incoming and outgoing mail• Enter new orders into the system• Schedule jobs in the production line• Maintain production schedule and order status• Contact customers to obtain their site readiness date for their order• Issue materials to orders to relieve inventory• Maintain filing of all orders that are in process and complete• Contact customers when order is nearing completion to schedule shipment• Obtain freight quotes and choose which freight quote/carrier is most economical• Liaison between trucking company and/or driver and the customer to keep both up to date on shipment status and delivery • Close orders in the system once shipped

Mooresville, Nc

· In charge of maintaining a complex routing system comprised of 8 regions and 4,000+ stores divided between multiple customers.· Solely responsible for creating new territory for new customers based on store frequency requirements.· Maintained the assignment of new stores and removal of closed stores from territories as needed.· Managed the upkeep of all Store and Employee Databases which consisted of the stores that the field personnel are assigned to and the work they were to perform in those stores.

Mooresville, Nc

· Ensured efficient Customer Service by processing returns, credits, voided transactions and answer customer questions on various products.· Answered incoming calls and either directed those calls to the appropriate sales associate or answered the callers questions personally. · Supervised the cashiers and ensured breaks were taken in a timely manner and the Front End was not short staffed at any one time.· Made sure the Front End was cleaned and fully stocked prior to closing to ensure everything was ready for the store to open the next day.

Mooresville, Nc

· Accountable for processing Purchase Orders for Display Fixtures daily for New and Remodel Stores daily.· Negotiate cost savings and also processing Purchase Orders for Display Fixtures for multiple store rollouts.· Responsible for phone calls and emails from existing stores and ordering replacement Display Fixtures as needed.· Promoted to Procurement Specialist in March of 2006.

Mooresville, Nc

· Accountable for maintaining the correct stock and non-stock of items in all stores.· Initiated the process for stocking the correct mix of items in new stores prior to opening and advising the Replenishment Specialist of the correct quantities to order.· Assisted the Merchandiser and Merchandising Director in assessing new products and replacing non-performing items.· Coordinated multiple store rollouts of new items and the facilitated the disposition of any dropped items.

Associate'S Degree, Information Systems Technology

High School Diploma, 9-12