Melanie Caron Email and Phone Number

Coffee and Cereal Bar: https://grindsandgrainsnp.com/President and Owner • Developed entire business from initial concept to daily operations.• Project managed all aspects of necessary improvements to business space including plumbing build out and electrical upgrades as needed for equipment.• Maintains company website with up-to-date with product specifications and availability.• Operates autonomously in all facets of business, i.e., strategic planning, operations, merchandising, and marketing; brand positioning, revenue growth, financial management, driving operational excellence, and business development.• Demonstrates outstanding courtesy and strong interpersonal skills in all customer interactions; implemented all business-building expectations through web presence and social marketing resulting in rave industry reviews• Ensures compliance with all local, state, and federal regulations.• Maintains inventory through ordering supplies, tracking use of supplies, record keeping and ensured optimal stock maintenance at all timesHighlights:  Identified and worked closely with all contractors to ensure project (business startup) stayed on plan and within budget. Set up entire Point of Sale (POS) system which tracks sales, inventory control, purchasing cycle and financial reporting. Handles all bill payment, cash deposits, balances cash drawer. Prepared and ensured quarterly NY State Sales Tax return were filed on time.

• Managed team of 25+ employees and third-party resources covering four main pillars: SDLC tools, QA processes, automated testing, performance testing.• Partnered with business CIOs, leaders, project and application teams across the GE Capital organization.• Provided clear and consistent reporting to key partners.• Managed all HR duties for team including goal planning, performance reviews, salary increases and bonus recommendations.• Ensured PMO process conformity as it relates to business requirements completion and test planning and execution to ensure changes to business and customer-facing applications are working as expected to meet defined quality standards.• Managed a $1.3M budget including SOW negotiation/creation, purchase orders and invoice processing/approval.• Established effective communications strategy across projects and owners while ensuring consistent coordination of template and process updates.

• Managed onshore and offshore resources.• Mentored junior team members in effective test strategy, test planning and project management.• Designed and implement QA processes and standards for GE Capital America.• Aligned with PMO and controllership processes to ensure project teams apply effective QA rigor throughout project life cycle.• Reviewed project-related artifacts and sign-offs for TG approvals.• Partnered with project and application teams across the GECA IT organization to identify QA service & automation opportunities using Jenkins.• Provided training as needed in Requirements Management, Test Planning and Execution.

• Acted as Lead BA on several projects, some recognized as best practices.• Translated high-level business requirements into functional specifications for development by System Analyst or application evaluations• Identified and defined applications requirements and use cases• Participated in transitioning the requirements and use cases to the build team and ensure a clear and complete understanding of the requirements.• Designed integrated (business and functional) test planning• Acted as liaison between business and application teams throughout deployment.

• Owned the execution and delivery of business requirements elicitation, user experience design, and development of testing requirements• Managed on-shore of off-shore developers• Managed daily activities, issue resolution and communication across multiple project execution teams in order to deliver projects on-time, on-budget, as-requested by customer• Developed comprehensive project plans, encompassing project team structure and resource assignment, implementation and testing plans• Responsible for regular project status reporting to all the project stakeholders• Owned all project risk; including time, budget, and scope, and the associated plans to contain and/or mitigate risk.