Melanie Erickson Email & Phone Number

Georgia, United States

Deliver superior and consistent customer experience in the areas of account management, consulting, and customer service (commercial to enterprise-level clients). Participate in initial and ongoing customer engagements. Manage the full life cycle of the order. Work directly with internal account managers (Salespeople) on tasks and projects including auditing and analyzing customer data, providing reports, preparing quotes for hardware and maintenance renewals, placing orders, confirming shipments, preparing basic accounting details for invoicing, and utilizing the LaSalle Asset Management Platform (LAMP) a cloud-based program. Work closely with Account Managers, team members, customers, and vendors to ensure customer and company needs are met and determine best practices.Serve as a maintenance and renewal specialist on the Coast-to-Coast team. Serve as credit specialist for Fortune 500 customer.Serve as lead on multiple enterprise and commercial accounts. Serve as backup on additional multiple accounts.Lead team trainer to new staff how to best accomplish all of the above.Demonstrate and train staff and customers to customize LAMP portal to match individual roles.

United States

Deliver superior and consistent customer experience in the areas of account management, consulting, and customer service (commercial to enterprise-level clients). Participate in initial and ongoing customer engagements. Manage the full life cycle of the order. Work directly with internal account managers (Salespeople) on tasks and projects including auditing and analyzing customer data, providing reports, preparing quotes for hardware and maintenance renewals, placing orders, confirming shipments, preparing basic accounting details for invoicing, and utilizing the LaSalle Asset Management Platform (LAMP) a cloud-based program. Work closely with Account Managers, team members, customers, and vendors to ensure customer and company needs are met and determine best practices.Serve as a maintenance and renewal specialist on the Coast-to-Coast team. Serve as credit specialist for Fortune 500 customer.Serve as lead on multiple enterprise and commercial accounts. Serve as backup on additional multiple accounts.Demonstrate and train staff and customers to customize LAMP portal to match individual roles.

Newport News Virginia - I Telecommute From Atlanta Ga Area

In charge of all marketing efforts for $21 million YMCA consisting of 13 facility locations and 4 program centers. Leverage the budget to the best possible outcomes for successful association-wide marketing initiatives.Work cross-functionally with Program, Development, Leadership, and Association Advancement Teams as well as all Branch Executives and Professional Directors on projects. Localize strategies by working collaboratively with branch marketing teams. Contributor to association strategic planning; a resource for implementation strategies, program development and program evaluation.Innovate member and participant engagement by overseeing the development of a Mobile App and implementing API integration of program data with the website. Implemented success measurements to increase focus on member engagement and retention. Analyze and measure the effectiveness of strategies; adjust plans and tactics.Effective sales campaigns: concept, design, training, delivery, and analysis led to average 10% year over year membership growth. Creative and effective fundraising initiatives grew donations an average of 11% annually.Spearheaded national re-branding for my YMCA association; developed, implemented, and managed a systematic transition strategy. Assure brand compliance to include – typography, voice, imagery, architecture, and messaging for internal & external signage, facility spaces, forms, back office, Internet, email, website, social. Deliver multi-channel collateral for all sales campaigns, events, fundraising, program development, and brand needs including concept, design, training, delivery, and analysis for all 17 locations.Produce Annual Meeting gala dinner event: write speeches, produce video, organize talent, provide for all systems, and produce Annual Report.

Newport News, Va

Identified opportunities to unite locations for leveraged purchases of print , media deliverablesDeveloped systems, processes, and integrated approach for critical path to deliver communications for multiple locations Originated and developed all marketing and PR practices resulting in remarkable growth, changed public perceptions, and ultimately generated more opportunities to serve our community. Authored Internet, social media, and electronic communications policies. Provided communications for board members, volunteers, and staff Produced commercials for and made the first-ever media buy for our association Assessed need for and established marketing departmentEarned Director of the Year in 2000

Hampton, Va

Opportunities to carve out a career in marketing were evident when I interviewed for this position. Identified opportunities to unite locations for leveraged purchases of deliverables, print and media. Developed systems and processes for critical path and integrated approach to deliver communications for multiple locations. Provided communications for board members, volunteers, and staff. Lobbied local leaders to establish first new construction YMCA in 30 years. Liaison between architect and marketing consultants when developing and constructing our new flagship YMCA location in Yorktown. Produced commercials for and made the first-ever media buy for our association. Assessed need for and established marketing department. Earned Director of the Year in 2000.

Stavanger Area, Norway

Entrepreneur, developer, owner of home-based desktop publishing company. Designed and printed communications projects supporting the niche market of NATO Forces and their families as well as the contingent of American oil company families living in Stavanger, Norway. Consulted with clients for quality print deliverables and event production/management. Freelance Graphic Artist, Publisher.

Stavanger Area, Norway

Together with Navy spouse, Katherine (Kit) Prendergast, established organization to connect business women with opportunities while stationed overseas. We invited local business women to speak and provided leadership development content at monthly meetings. (Now known as Association of International and Business Women) https://www.expatwoman.com/global/norway

Bs, Business

Associate Of Science (A.S.), Computer And Information Sciences, General