Melanie Essig Email and Phone Number

Quality Control Division of Servicing Center in Downtown Canton

High volume customer service division funding $100-$300k per day for 10-30 providers and diverse retail and revolving loan customers from. Confirmation of collateral required daily, while processing spreadsheet funding for final accounting ACH transfers. Assist management with daily funding reconciliations, contract compliance and audits. Assist team with data entry into loan management system. Assist customers with inbound call questions, process payments according to requests. Correspond via email with providers when additional assistance is necessary. Process buybacks and refunds per management instructions.

Processed documentation to complete loan files for underwriting division using a network of resources, software systems and departments as well as constant communications with the consumer, real estate professionals and mortgage loan officers. Pipelines completed within timelines to complete closings in accordance to purchase agreements. Reviewed appraisals, title work, tax returns to meet the profile of the loans sought. Completed required coursework for compliance with federal guidelines for mortgage processing. High volume processing of refinances and mortgages including FHA and USDA.

Started as Store Associate processing shipments, completing design work and copy projects, custom packaging, mail distribution for private mail box customers. Promoted to Store Assistant Manager to owner. Handling cash drawers, hiring, training, firing and supervising employees. Complying with corporate requests for marketing of store products and promotions. Processed payroll, claims and handled high-volume seasons

Processed high volume consumer loans for manufactured homes. Used MS Access to track applications. Recreated documents for underwriting, and collected appropriate documents to complete files for valid decision processes. Communicated with customers and dealers to complete information as needed. Cross-trained in closing, accounting, repo & collections. After transfers throughout the company divisions, promoted to supervisory position to oversee 3-7 employees in the processing department.