Melanie Fallon Email & Phone Number

New York, Ny, Us

New York, United States

Brooklyn, New York, United States

Barclays Center

New York, United States

- Greets and engages with guests in a positive manner and answers guest questions pertaining to the venue.- Works various roles, including guest ID and vaccine check, staff vaccine check, ticket scanning, and coordinating VIP packages or meet and greet events.- Ensures COVID-19 policies are adhered to, including verifying all patrons follow venue vaccine policy, proper social distancing between employees, and enforcing mask mandates upon artist or venue request.- Coordinates with shift supervisor and venue managers when guest issues escalate or require further action.

New York, New York, United States

- Assisted executive promoter with administrative tasks such as scheduling meetings, maintaining their calendar, making appointments, coordinating travel, and processing expense reports.- Worked with team to reschedule and reroute major tours across the U.S. for 2022, including Harry Styles “Love on Tour”, 5 Seconds of Summer “No Shame Tour”, and HAIM “The One More Haim” Tour.- Liaised with venues to collect production details, merchandise deals, and operational information, such as show/door/curfew times, scoreboard measurements, and staffing needs.- Communicated and collaborated with high profile clients to organize events, including a Veeps/Live Nation talent buyer conference with Benji and Joel Madden of the Madden Brothers.- Generated and distributed notes for marketing department meetings along with upcoming agendas, relevant documents, and client presentations. Updated weekly ticket sales reports and processed all external ticket requests.

Greater New York City Area

- Paired with General Manager of The Bowery Presents Terminal 5 venue in New York. Spoke and workshopped with mentor in depth about specific roles and responsibilities of various divisions in live entertainment.

Greater New York City Area

- Assisted event coordinator by booking, hosting, and producing events according to company specifications.- Hosted majority of events by leading large group activities, interacting with guests and providing a world-class experience while maintaining operational timeliness.- Managed set-up and breakdown of venue space and assigned tasks to a small team of event assistants.- Communicated pricing, programming and responded to inquiries for clients via phone and e-mail. Worked with clients to ensure certain accommodations relating to personal event preferences and needs.- Conceptualized event ideas for holidays and special occasions through planning special décor, activities, and curating music playlists and artist appearances.- Generated financial statements and recorded inventory following each event.- Conducted day-of duties such as guest check-in, creating seating charts and event timelines, and catering prep.- Ensured guest enjoyment by engaging with attendees and anticipating client needs.

New York City Metropolitan Area

- Assisted Talent Buyer with booking concerts by communicating with artists and their management to sort venue availability, production needs and show offer information.- Administrative duties such as answering phones and emails for artist and promoter inquiries.- Helped prepare and break down venue spaces including the auditorium, dressing rooms and meet and greet spaces.- Worked on production team for Post Malone’s Bud Light Dive Bar Tour.- Updated venue website and calendar by creating event pages on Eventbrite and Ticketmaster with show details.- Used Microsoft Excel workbooks to manage data such as artist and house payout, production revenue, food and beverage sales, merchandise deals and event settlement information.- Created and formatted email marketing campaigns for future events based on guests’ previous show attendance.

Orlando, Florida Area

- Greeted and seated guests in a fast-paced, reservation-only table service restaurant. Coordinated with a team of hosts to fulfill a rotation of responsibilities.- Promoted positive guest experiences in keeping with Disney’s “Four Keys” resort policy (safety, show, courtesy, efficiency) and addressed visitors’ specific requirements and requests, including those of VIP parties.- Worked park-wide events, such as “Mickey’s Not So Scary Halloween Party” and “Mickey’s Very Merry Christmas Party.”- Used specific language and storytelling techniques to keep guests immersed in character-themed environment.

Bachelor Of Business Administration - Bba, Arts, Entertainment, And Media Management, Graduate

Activities and Societies: Pace Music Group, The Industry Network, GrammyUDeans List: Spring 2018 - Spring 2020

Music Industry Essentials Certificate

Associate'S Degree

National Student Exchange Program

Hospitality Administration/Management

Activities and Societies: South Beach Wine & Food Festival (FOH)