- Lead and manage members of the Admissions Team, including Team Leads- Maintain ticket sales at multiple price points and through many external networks- Collaborate with IT staff to determine ticketing system needs and troubleshoot software issues- Experience working with the initial crowds associated with opening a new attraction- Coordinate five monthly mystery shops for the call center with various test topics

- Supervised advance and event day sales for all ticketed events on campus. - Managed inventory for multiple events and introduced online ticket sales to the University. - Provided oversight for and assisted in the resolution of customer complaints.- Prepared and delivered daily deposits and prepared event sales reports.- Selected, supervised, trained and managed payroll for all ticket and gate personnel.

- Maintained ticket sales in excess of $50,000. - Established positive relationships with commercial accounts.- Coordinated club donations, player and mascot appearances.- Purchased all new merchandise, designed creative presentation and promotion of items.- Achieved or exceeded all merchandise goals.- Maintained collaborative partnerships and negotiated cost saving agreements with vendors.