Melanie Ford Email and Phone Number
Personal Profile A dynamic and results-driven professional with a proven track record in project delivery and Business Systems Management. With a background in support, service delivery, and change management, I excel in navigating complex landscapes to deliver impactful solutions.I am passionate about enhancing customer satisfaction using technology and effective communication, whilst building lasting relationships. Empowering cross-functional teams and enabling collaboration on ambitious initiatives that not only meet but exceed expectations.I am dedicated to fostering a culture of continuous improvement through transformation and translating challenges into opportunities. I am also a certified NLP Practitioner which has given me tools to find the most effective approach for positive results and outcomes, in both personal and work-related situations.Achievements● Streamlined operations through the Implementation of new tools and software. Achieving enhanced, more efficient reporting accuracy using dashboards. Providing reliable resource and forecasting capabilities, along with real-time risk escalation for managing project delivery.● Restructured and executed a complex project that had previously been unsuccessful, to time and budget within 6 months of being allocated it.● Instrumental in a small company achieving a £1m revenue milestone. Initially by creating a structured, robust administrative system then driving growth through enhanced online visibility, focused marketing strategies promotions, and exceptional customer service.● Soley responsible for the turnaround of a stagnant building society agency, elevating its position from the bottom to the top 10 of industry rankings within my first year.● Exhibited exceptional client relationship management skills, resulting in high client satisfaction and loyalty. Proudly playing a key role in clients extending contracts and continuing their business relationships.Skills● Customer engagement & retention● C-suite Relationship Management● SaaS cloud-based services● D365 ERP and Business Systems● SYSPRO ERP● Customer Service Excellence● Project and Portfolio management● Business Management support● Advanced MS Skills● Third-party application integration● Partner engagement & management● Honest, Transparent, Loyal● Level-headed under pressure● Driven, Determined, focused● Positive Mental Attitude● Analytical skills● Strategic & logical planning● Conflict resolution● Approachable, Active listener● Empathic, Compassionate, Ethical● Sense of humour● Enthusiastic & Courageous
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Business Central Project ManagerNode4St Andrews, Scotland, Gb
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Bc Implementation Project ManagerTvision Technology Ltd Jul 2022 - Present -
Project ManagerBevica Jul 2022 - Present -
Customer Service ManagerMr H.It Limited May 2018 - Jun 2022Leicester, United Kingdom -
Project Support OfficerCaterpillar Defence Products Jul 2017 - May 2018Shrewsbury, United KingdomSupporting New Product Introduction.Project supportProcess ImprovementSystems Admin
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Site It Projects System ManagerKnighton Foods Ltd Jun 2014 - Jul 2017Knighton StaffsKnighton Foods Ltd was formed in June 2014 because of a joint venture between FMCG Premier Foods and Speciality Powders to process and pack powdered drinks and desserts at the Knighton factory in Staffordshire.FIRST PHASE – Pre-Transactional Service Agreement• Initial scope - Assist the Factory General Manager in all areas of project management to ensure smooth integration of two FMCG businesses into the Knighton production site. • Managing physical movement of production lines as well as take on and transfer of production.• Reporting to directors, planning and agreeing timelines to ensure continuous, uninterrupted supply of products to customers during the transition. • Collation and validation of master data sets to integrate products, suppliers and customers into pre-existing SAP ERP system. • SPOC between Knighton Foods and Premier Foods during 12-month Transactional Service Agreement period, creating new business processes and ways of working.SECOND PHASE – Post Transactional Service Agreement• Supporting the site’s Greenfield infrastructure implementation, including telecommunication, networking servers and end user hardware. • Project management for the implementation of independent ERP and WMS systems (Syspro and SAP B1) throughout the site.• Full project lifecycle – inception, scoping, key stakeholder engagement, 3rd party engagement, planning, delivery, testing, end user training, definition of business processes and early life support.• Data Management - collection, analysis and reporting using SQL and Crystal Reports • Managing XML based data integration utility between internal and external systems – trouble shooting and resolution through root cause analysis.• Server support via VSphere• Helpdesk administrator - 1st, 2nd and 3rd line support.
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Pmo SupportHp Cds Nov 2013 - Jun 2014Telford, United KingdomHewlett-Packard CDS is a wholly owned subsidiary of Hewlett-Packard providing true multi vendor service capability for HP customers. HP CDS specialises in on-site delivery for multi vendor products and services.The Project Coordinator for the NBTY project, which is delivering new EPOS units to over 600 Holland & Barrett stores across the UK.• Ensuring adherence to the agreed Statement of Work• Co-ordinating 3rd party resources and logistics.• Supervise internal build and warehouse team• Responsible for the deployment schedule• Budget control and change management.• Reporting to senior management on deployment issues/risks/stats -
Spares Provisioning - Administration OfficerGeneral Dynamics Dec 2012 - Nov 2013Telford, United KingdomGeneral Dynamics UK is Britain’s third-largest Defence prime contractor by sales, which employs 1,600 people in the UK. Force Protection Europe is a subsidiary of General Dynamics. As a member of the Foxhound Project Supply chain, the In-service Spares Provisioning role includes, but is not limited to;• Maintaining the open sales book – circa 2500 parts on the MOD Enabling Contract.• Change Management - introduction of new parts and/or supersessions identified through Impact Statements.• Use of the Product Lifecycle Management software, Windchill • Receiving and tracking orders via the Managed Access Gateway, Exostar (P2P)• Procurement via MAS Sage 500 ERP System• Improvement and implementation of processes, in accordance with ISO 9000.• Using the Compliance Management Solution, Proquis. -
Procurement AdministratorBet365 Jun 2012 - Dec 2012Stoke-On-Trent, United KingdomBet365 provide a global online gambling service to over 5M customers and Bet365.com is the oldest, largest UK based online gambling website.• Procuring hardware - Servers, switches, routers, blades, general hardware, PC’s and Laptops. • Sourcing hardware support and maintenance as well as software licenses, maintenance and support.• Full procurement lifecycle using the ‘PROACTIS’ procurement system.• Liaising with suppliers, tracking orders and maintaining contract/support documentation for support renewals, end of life Hardware and decommissioning.• Logistics for UK deliveries as well as overseas shipments to Australia, Hong Kong, Tokyo and Gibraltar. • Import /Export documentation and settlement of duties/taxes.• Producing weekly budget reports. -
Project Support - Document ControlHewlett-Packard Aug 2010 - Jul 2012Telford, United KingdomBusiness Analyst – Inventory/Billing (INFRASTRUCTURE & IMPLEMENTATIONATLAS, Telford (Sep 2011-Jul 2012)• Support the successful install of network and Comms capability across MoD sites in the UK and Overseas.• Member of the Billing and Inventory Team, responsible for maintaining traceability of Active Networking Equipment from purchase, installation and billing to the customer. Total spend in the Network & Comms category is in excess of £15M Annually.• Management of Data within in SAP equipment record modules• Analysing site design, Financial BoM’s and IAC documents for accuracy. Covering BAU, as well as Minor and Significant Change installs.• SPOC / SME for all Active Networking Assets • Project managing bi-annual physical Audits at various staging facilities across the UKPSO - Document Controller (INFRASTRUCTURE & IMPLEMENTATION) ATLAS, Telford (Aug 2010-Sep 2011)• Project support for the rollout of a £1bn project within the Government sector. • Responsible for the ‘Migration Element Plans’ for over 200 sites across the North of the UK. Document management and control within a secure, restricted environment, adhering to Prince2 Document Versioning and Control methodology.• Being a point of contact, liaising with Implementation Managers at site level, Network and Comms partners, Configuration Management, Design, Tech Support and logistic teams. -
Project Analyst - Inventory & BillingHewlett-Packard Sep 2010 - Jun 2012Telford, ShropshireBusiness Analyst – Inventory/BillingProviding project support for the rollout of £1bn project within the Government sector. Member of the Billing and Inventory Team, responsible for maintaining traceability of Active Networking Equipment from purchase, installation and billing to the customer. Total spend in the Network & Comms category is in excess if £15M Annually.Management of Data Entry into SAP - create, track and analyse data for governance activities. Managing and co-ordinating Asset Feeds submitted by 4 different N&C partners. Cross checking feeds with site design, Financial BoM’s and IAC documents for accuracy. SPOC / SME for all Active Networking Assets procured. Liaising with installation specialists on site, actively managing a number of third party suppliers.Working closely with Implementation Leads and Suppliers to investigate PO Discrepancies, missing Asset Feeds and equipment. Resolving any anomalies.Project managing bi-annual Audits at various staging facilities across the UK, collating information to provide detailed inventory reports and data analysis as required. Building and maintaining strong relationships with warehouses and staging partners. Using a hands on approach to maximise the capability of shipping out available kit to customer sites or other suppliers, where required. Establishment of physical Audit Process and working alongside the inventory Controller and Programme Manager to suggest and co-ordinate improvements to existing billing and inventory processes. Working closely with Logistics and Procurement teams using strong communication and influencing skills, lateral thinking and ability to work under pressure to support the successful install of network and and Comms capability across MoD sites in the UK and Overseas.
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Director Of CompanyThe Clean Machine Sep 2007 - 2010Cupar, FifeSelf Employed - The Clean MachineInitial start up and running of a Cleaning Business. Complying with Government Agencies and bodies through self teaching.Market research, marketing, advertising, securing business contracts with letting agencies, property Developers and domestic homes.Directly responsible for all administration, accounts, banking, buying and recruiting.
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Business Services AssociateEds Group Dec 2000 - Mar 2003Telford, United KingdomBusiness Services Associate Valued member of the Resource Management Team providing support covering several major Government and Private IT solutions rollout projects. Responsibilities including employee sourcing, interviewing, all start-up activities, a Point of Contact for any HR issues for new starters. Attending recruitment fairs, facilitating welcome meetings and participating with In-House Training.Involved in collating figures from Regional Deployment Managers for resourcing activities, liaising with external agencies in bidding process for resources, raising Purchase Orders and running the weekly Purchase Card to cover over 100 contractor disbursements. -
Buliding Society ManagerMortgage Shop Dec 1998 - Sep 2000Oakham, RutlandBuilding Society Branch Agency Manager & Mortgage Advisor Key Holder with overall responsibility for the day-to-day running of a Nationwide Building Society Branch Agency. Achieved award winning results by increasing the efficiency and productivity of the Branch within the first year.Conducting financial interviews to match clients with appropriate banking products. Till reconciliation, record keeping, marketing, sales, point of escalation for account queries and customer complaints.Gained extensive customer service experience within a high pressure environment, adhering to FSA regulations, working with various external influencing bodies whilst meeting tight deadlines.Providing product advice and sourcing the right mortgage for the customer then co-ordinating the whole mortgage process. Liaising with third parties such as lenders, solicitors, surveyors, estate agents and employers.
Melanie Ford Skills
Melanie Ford Education Details
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Windsor Sixth FormA
Frequently Asked Questions about Melanie Ford
What company does Melanie Ford work for?
Melanie Ford works for Node4
What is Melanie Ford's role at the current company?
Melanie Ford's current role is Business Central Project Manager.
What schools did Melanie Ford attend?
Melanie Ford attended Windsor Sixth Form.
What skills is Melanie Ford known for?
Melanie Ford has skills like Project Delivery, Project Management, Resource Management, Leadership, Security Clearance, Prince2, Business Process Improvement, Microsoft Office, Business Analysis, Customer Focused Service, Project Coordination, Quality Management.
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Melanie Ford
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