Melanie Fordham Email & Phone Number

Vancouver, Bc, Ca

Burnaby, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, Canada Area

Creating safe, usable, and effective products across multiple industries. Providing high-quality consultancy and training services, including keynote presentations and professional skills workshops. Possessing extensive cross-domain experience in healthcare, forestry, air traffic control, the armed forces, helicopters, finance, and rail. Demonstrated experience in applying Human Factors and Usability design standards and guidelines, as well as documenting compliance.

Richmond, Bc

Designing software for hospitals in an Agile team environment. Projects included a system to support surgery operating rooms; configurable waiting room information displays; and system wide updates to patient data display. Supporting Meaningful Use 2 (MU2) certification.

Acting as research lead for a flagship project ultimately affecting operations in 86 countries, integrating input from multiple time zones to develop the future staff facing system for branch and call centre. Managing multiple concurrent research packages for this workstream.Conducting the research needed to take an online interactive tool from concept to production.Rapid iteration improving the usability of HSBC Canada’s insurance website, leading to the most successful sales month in… Show more Acting as research lead for a flagship project ultimately affecting operations in 86 countries, integrating input from multiple time zones to develop the future staff facing system for branch and call centre. Managing multiple concurrent research packages for this workstream.Conducting the research needed to take an online interactive tool from concept to production.Rapid iteration improving the usability of HSBC Canada’s insurance website, leading to the most successful sales month in the history of HBCA insurance. Show less

- Human Factors lead for high profile and high impact projects, including one shortlisted for NATS Outstanding Achievement award in the safety performance category- Directly reporting to the executive on safety and usability as projects went operational- Ensuring good practice in design and development throughout the project lifecycle- Conducting user workshops, focus groups, observation and interview sessions, and high fidelity simulations- Converting input from users, best… Show more - Human Factors lead for high profile and high impact projects, including one shortlisted for NATS Outstanding Achievement award in the safety performance category- Directly reporting to the executive on safety and usability as projects went operational- Ensuring good practice in design and development throughout the project lifecycle- Conducting user workshops, focus groups, observation and interview sessions, and high fidelity simulations- Converting input from users, best practice guidelines, and safety/ regulatory requirements into clear and concise system requirements and specifications for the use of software engineering teams- Use of scenarios and user test sessions to validate and iterate the design, and provide evidence of safe and effective performance Show less

- Conducted analysis to prove safety standards would be maintained throughout the introduction of new technology and changes in working practices- Requirements analysis and effective resolution of requirements conflicts- Usability/ user experience assessment of a helicopter- Extensive use of human factors design guidelines and standards

- Analysis of user/ task information requirements and translation into interface design- Iterative prototyping and scenario based user evaluations- Development of Human Factors tools and techniques (e.g. function allocation, workload analysis)- Project management - delivering a 300k project on time and on budget- Presenting project results internationally to multiple stakeholder groups- Field observations (including railway tracks and army field camps at 4am)-… Show more - Analysis of user/ task information requirements and translation into interface design- Iterative prototyping and scenario based user evaluations- Development of Human Factors tools and techniques (e.g. function allocation, workload analysis)- Project management - delivering a 300k project on time and on budget- Presenting project results internationally to multiple stakeholder groups- Field observations (including railway tracks and army field camps at 4am)- Communication/ information flow analysis and critical incident technique (plus lots of other analysis techniques) Show less

Master Of Arts (Ma), Psychology, Philosophy And Physiology

Activities and Societies: Officer Training Corps (British Territorial Army) Ballroom dance team Choir Thesis: Motor Imagery in Parkinson's.

Msc, Occupational Psychology

Activities and Societies: Thesis: Following rules or forming roles: Is there more to safety than compliance? Winner of 2001 British.

Executive Certificate Of Business Analysis, Business Analysis

Awarded by the Executive Education Program of the John Cook School of Business at Saint Louis University. Course content: Business Analyst.