Melanie Gatton Email & Phone Number

➤ Successfully fulfilling grocer orders, ensuring high quality products are chosen, and meeting food safety standards.➤ Delivering groceries curbside, loading groceries into customer vehicles, and providing excellent customer service.➤ Communicating with customers regarding order/delivery status and any other pertinent information regarding orders.➤ Continuously entering information about items purchased into an electronic inventory system used by the company.➤ Following specified timelines, loading groceries into vehicles, and ensuring order items are separately placed into bags.➤ Checking items at the end of picking spree to ensure no items have been missed and recommending added merchandise.➤ Efficiently scanning items at POS stations for each order during pickup through mobile apps.

Citrus Heights, Ca

➤ Optimized customer experience/satisfaction by kindly welcoming all customers both in person and over the phone.➤ Demonstrated the ability to work efficiently and accurately to ensure the flow of various organizational strategies.➤ Managed travel arrangements, organized meetings, sent reminders, investigated employee issues, and prioritized emails.➤ Spearheaded the organization and ordering of office supplies and equipment to ensure company supply needs were met.➤ Performed a variety of clerical duties including filing, copying, organizing documentation, and reviewing all reports.➤ Efficiently composed and proofread all business memos, letters, or reports to ensure error-free communication efforts.➤ Successfully facilitated all communication of company or division-wide initiatives, events, and employee recognitions.

➤ Contacted potential customers over the phone and encouraged customers to buy services/products to increase metrics➤ Followed organizational standards to maintain quality service and guarantee customers received exceptional service.➤ Built relationships with customers, answered inquiries, and advised prospective customers by addressing concerns.➤ Completed forms to create accurate, detailed files for each customer, providing insights into the target sales audience.➤ Reported necessary changes to processes and boosted morale in the office by encouraging other sales representatives.➤ Strategically developed lasting relationships with all customers and associates through impeccable service development.➤ Engaged in active listening with customers, confirming/clarifying information and diffusing angry customers as needed.

➤ Seasonal Worker – Service Industry – 04/2013 to 09/2017➤ Customer Service Agent – Alorica – 06/2009 to 07/2010

➤ Continuously inspected properties between renters to ensure high standards were implemented for each customer.➤ Maintained properties by providing minor upkeep activities and documented any issues that arose during inspections.➤ Evaluated properties for compliance with regulations and communicated with realtors, homeowners, and associates.➤ Documented processes, maintained records, kept informed on regulations, and provided clients with regular updates.➤ Analyzed, tracked, and reported property data to make informed optimizations along with all client recommendations.➤ Influenced high prioritization of initiatives, aligning experiences across channels and touchpoints to ensure best results.➤ Responded to guest complaints, updated inspection policies, maintained reports on repairs, and recorded safety hazards.

➤ Arranged guest speakers from the community, solicited donations, and facilitated communication among team members.➤ Strategically provided case management tasks for over 20 young parents and fostered collaboration in the community.➤ Coordinated logistics of weekly programs for the certified team to implement a research-based intervention program.➤ Organized transportation, meals for large groups, schedule operations, and entertainment for young parent participants.➤ Exercised executive and administrative control over the functions of the office, including implementation of all policies.➤ Efficiently interacted with staff, internal departments, and participants to resolve program issues and improve processes.➤ Demonstrated functional skills in communicating and explaining specific program information to assigned participants.