Melanie Gatton Email & Phone Number

➤ Successfully fulfilling grocer orders, ensuring high quality products are chosen, and meeting food safety standards.➤ Delivering groceries curbside, loading groceries into customer vehicles, and providing excellent customer service.➤ Communicating with customers regarding order/delivery status and any other pertinent information regarding orders.➤.

Citrus Heights, CA

➤ Optimized customer experience/satisfaction by kindly welcoming all customers both in person and over the phone.➤ Demonstrated the ability to work efficiently and accurately to ensure the flow of various organizational strategies.➤ Managed travel arrangements, organized meetings, sent reminders, investigated employee issues, and prioritized emails.➤.

➤ Contacted potential customers over the phone and encouraged customers to buy services/products to increase metrics➤ Followed organizational standards to maintain quality service and guarantee customers received exceptional service.➤ Built relationships with customers, answered inquiries, and advised prospective customers by addressing concerns.➤.

➤ Seasonal Worker – Service Industry – 04/2013 to 09/2017➤ Customer Service Agent – Alorica – 06/2009 to 07/2010

➤ Continuously inspected properties between renters to ensure high standards were implemented for each customer.➤ Maintained properties by providing minor upkeep activities and documented any issues that arose during inspections.➤ Evaluated properties for compliance with regulations and communicated with realtors, homeowners, and associates.➤ Documented.

➤ Arranged guest speakers from the community, solicited donations, and facilitated communication among team members.➤ Strategically provided case management tasks for over 20 young parents and fostered collaboration in the community.➤ Coordinated logistics of weekly programs for the certified team to implement a research-based intervention program.➤.