Serves as the primary point of contact between NIU and third-party provider, Braven, regardingday-to-day operations of the careers course, UNIV 301, including pre-course planning andimplementation, enrollment, course execution, and post-course follow-up.Collaborates with NIU Marketing and campus partners to creatively discuss ways to raiseawareness of the UNIV 301 Braven course to actively meet semester enrollment goals.Supervise the efforts of 4 full-time, professional staff and graduate assistants as assigned –including the selection, training, development, and performance evaluations – exercisingindependent decision-making and professional judgment.Monitors 200+ student progress enrolled in course; elevates academic and or personal concernsthrough Navigate for student’s support team to intervene as appropriate.Delivers classroom presentations per instructor requests on NIU Career Services and how we can support students to meet their internship and career goals.

Reinvigorated UNIV 101/201 University Experience 1 credit introduction course curriculum andlearning outcomes to meet First Year and Transfer student’s needs.Taught UNIV 101 online with synchronous and asynchronous modules during the 2020-2021academic year.Constructed a series of training for 40+ NIU staff, faculty and Graduate Students selected to teachUNIV 101/201 each academic year.Oversaw the development and implementation of NIU’s Week of Welcome, an extendedorientation for over 1,500 new students by cross-collaboration with Housing, campus resources andsupport services.Co-led NIU’s Common Reading Program committee to research and determine a new text for newstudents to read in their first year.Managed NIU‘s First Year Success Series by identifying and assessing ways to provide additionalsupport to new students with intentional programs and workshops that will aid in their transitionas a new college student.

Successfully maintained an average student retention of 89% term over term.Customized and implemented an outreach communication process for advisors to utilize with our new registered population to improve communication and relationship building leading up to their first semester.Remodeled and executed outreach communication plan for students who paused education to increase retention across 20+ academic programs.Manage, engage and monitor Facebook group for new Master of Social Work students to provide a rich and engaging student experience from application to graduation.Outreach to At-Risk students flagged by Admissions to ensure student is set up for academic and personal success during first semester. Bi-weekly meetings with Registrar and Program Directors to provide updates on students’ enrollment and academic statuses. Host live online Orientation and Meet your Program Director sessions each semester to educate students on academic and institutional policies and procedures as well as programmatic expectations.

Responsible for guiding 500+ Graduate students each academic year for both Saint Mary’s University of Minnesota and Lewis University through the Registered to Start process. Communicate with students on a daily basis, providing support and addressing student needs.Conduct welcome calls to review transcripts, program planning guide, course registration process and personal career goals.Assist, approve and guide students through course drop/withdrawal and tuition refund process.Active outreach to continuing students with term by term registration confirmations, tuition reimbursement and FASFA reminders.Maintain and conduct consistent outreach to students identified as At-Risk by faculty or program directors.

Communicated daily with Board of Directors, Committee Leadership, and Members community via phone, email and in-person meetings and events for Chicago Advertising Federation (CAF) and Society of American Travel Writers (SATW).Coordinated event logistics, including registration and attendee tracking, presentation and materials support and pre- and post-event evaluations for SATW’s 2016 annual convention in Wenzhou, China. Proficient with i4a, Internet for Association management online database.Maintained membership database by reviewing and processing all new membership applications.Provided quarterly membership reports for Board of Directors. Prepared high quality written material for websites, newsletters, e-blasts and other communications vehicles.Assisted in coordination of bi-monthly networking events for Chicago Advertising Federation.

Collaborated in the creation, implementation, and assessment of 6 Orientation programs for more than 900 first-year and transfer students as well as 700 of their families.Recruited, hired, trained and led three student leaders, and 55 student staff members in the welcoming of 1100 new students annually through orientation programming.Coordinated Winter and Spring Transfer Orientation sessions for 25-75 incoming students.Participated and co-chaired company-wide initiatives to increase retention and student support.Coached Commuter Assistants through developing event-planning skills.Coordinated the implementation of 10 December Term engagement activities for 2014-2015.Organized Navy Pier Boat Dance and Casino Night for 500+ students during Welcome Week.Created a family newsletter emailed twice per term to improve campus engagement with student’s families.Refined and implemented Family Weekend events for 2014 through 2016, impacting 500+ students and family members.Oversaw Commuter Student Services program that arranged small group mentoring across campus.Supervised and facilitated bi-weekly mentoring sessions with 8 student leaders responsible for social and educational programming.Administered a budget of $20,000 for Commuter Student Services.Implemented a locker policy for 100+ commuter students. Managed three student staff members responsible for bi-weekly student involvement newsletters, advertisement and weekly social media posts.

Created a new policy and procedure info structure for campus programming, student organizations and university levels. Explored and strengthened current commuter program models. Organized event swipe information for campus programming.

Responsible for auditing and transmitting new product information from Product Managers into JD Edwards for Customer Service and Sales.Communicates and implements pricing, statuses, descriptions and configuration changes to all teams.Ensures audit reports are properly ran daily.

Responsible for creating International accounts for sales.Completes weekly reports to provide data and corrections for sales.Audits and ensures all paperwork is properly completed for new customers.Promoted after 6 months to Data Integrity.

Managing over 100 different accounts for corporate companies and bakeriesAnswering calls for specific accounts regarding phone order, product shortages or damagesEnsures orders route properly once released to warehouseOrganizing orders ranging from $75 - $25,000 per order

Responsible for consumer calls on regarding Wilton and EK Success productsAnswered ‘how to’ questions on products and placing orders.Monitored internet orders placed by consumers and notified consumers if order was incomplete or out of stock.Promoted after one year to the Wholesale team

I worked on many projects, fundraisers, and sponsorships.

Assisted Special Events Coordinator with planning and organizing fundraisers.Contributed to other various office duties and needs to the PR, Volunteer and Development Coordinators.

- Organized and implemented Commuter Appreciation Week program for commuter students.

Assisted with the development and organization of new student registration days.On event days, directed new students to designated areas on campus. Took place during Summer of 2007 and 2008.